Can receive texts with US unlimited talk and text

[T-reid]

I haven’t be able to receive any texts while in the US. I have the 15 days unlimited talk and text, plus 3G. I’ve turned off my phone and did everything the bot told me to do. I’ve been here three days not, but my account says I still have 15 days left. I’m I missing something?

[cannonman55]

Happened to me in September I got a refund and will never get there add-on for talk and text again I'll get a prepaid in the usa

[DDM69]

I think you may not have actually completed the purchase of the US add on. 

[DDM69]

Thanks. I just went and checked that out. 👍🏻

[softech]

@DDM69   PM just updated all roaming to 15 days length

they have also re-lineup the roaming add-ons a bit. 

[DDM69]

Are you possibly receiving messages using Imessage when connected to a wifi network somewhere?  
Did you make sure funds were added to your account when purchasing the US add on?

More info and screenshots would be helpful. 
Thanks 

[T-reid]

Yes I did

[darlicious]

@T-reid 

Did you update your carrier profile when you joined public mobile?

[darlicious]

@BKNS27 @dust2dust 

Thx.

@T-reid 

From Apple:

1. Update your device to the latest version of iOS or iPadOS if needed.
2. In the Settings app, tap Cellular. ...
3. In the Settings app, tap Messages. ...
4. Tap Send & Receive.
5. Tap the phone number that you want to use with Messages.

If you must update your iOS do so on wifi or you may use up your available mobile data.

[T-reid]

on the strings are turned on. Nothing is off or is missing. I really thing it is a public mobile error. Never had this problem on this phone until is switch providers 

[BKNS27]

@T-reid @darlicious 

Check you phone Setting>Messages>scroll down to Send as SMS then enable (turn on) and same with MMS messaging.

[dust2dust]

imessage strikes again. The welcome text comes from 7626. You need to go in to the imessage options and set send as sms and send as mms to on. Turn on roaming data as well. Of course turn on cellular data when needed.

So you're connected to T-Mobile. Do you have bars? Talk may be spotty but the text and data should be fine.

[T-reid]

No I didn’t 

[darlicious]

@BKNS27 

Can you explain the setting the OP needs to enable to recieve SMS/MMS texts?

[darlicious]

@T-reid 

Did you recive the "welcome to the US" text message from 611?

[T-reid]

I’m in Colorado. I’m on T-Mobile LTE 

[darlicious]

@T-reid 

Sorry I'm going on memory for iPhone settings since I'm an android user. There should be a setting to send and recieve SMS/MMS.

[softech]

@HaydenREB PM uses LTE for data and sms for US roaming.  Text will work as long as the phone can connect to TMobile LTE/4G network.  3G issue only affect voice, but we can still get voice using PM's T-Mobile 2G network

@T-reid  which State and city you are at? your phone able to connect to TMobile? Make sure preferred network type is set to Automatic or 4G.   And try to connect to TMobile manully

[T-reid]

But Imessage is working SMS isn’t 

[darlicious]

@T-reid 

Make sure you have SMS/MMS enabled under your messaging settings on your phone.

[Quigley]

@T-reid 

You'll have to turn off iMessage and send text message as a regular SMS

[T-reid]

I have an iPhone 

[darlicious]

@T-reid 

Do you have an iPhone or have RCS (chat features) enabled on your phone? You can recieve SMS texts on your phone without a US Roaming add on so it must be a setting on your phone causing tbe issue.

[T-reid]

3 gigs of data is what I meant

[T-reid]

I’ve done both as soon as I got here. Still nothing. People and receive my texts tho

[HaydenREB]

I thought 3G doesn’t work in the US?

[HaydenREB]

 

[Quigley]

@T-reid 

Turn on roaming and change the network to T-MOBILE.