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Data is not working for any of our phones currently. Is the network down? Trying to use Google maps while driving and it says off-line for both myself and my husband.

My family has moved 3 accounts from Koodo to Public. Everything was fine until my sons attempt yesterday. I need to port his number and no one has replied to my ticket request. Koodo prepaid so have to have a CSR do it. Each time I’ve got a reply wit...