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Regarding not received my sim card

Fatimafiza
Great Neighbour / Super Voisin

Hiii ...

I order a sim card one and a half week ago and didn't receive my parcel. Can you please tell hot to track it or get it?

3 REPLIES 3

BKNS27
Mayor / Maire

@Fatimafiza 

It could take up to 3 weeks to arrive. SIM shipped by regular mail so no tracking.

Meow
Mayor / Maire

SIM delivery is 5-10 business days.

If you have tracking number check with Canada Post. But I believe they are sent in an envelope without any tracking (cost more!). If you do not get it at the end on month, contact agent for replacement.

dust2dust
Mayor / Maire

I don't know if it still works as a method but if you got an order number then you can go to CanadaPost and use that order number and then it will ask for a corresponding postal code and maybe it will show you some information. I'd be interested to hear your results if it is still a method.

Otherwise contact support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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