Payment Issue.

[Priority]

One of my Friend Referrals is having a hard time paying his bill and his Account has had Pre-Autorized Automatic Payments enabled since day 1 of joining Public Mobile.

His credit card is not expired, It is working for everything everywhere else aside from Public Mobile Payments since the new update, he has called the Credit Card company and its nothing on their end..

This started with his first payment since the EverSafe ID Update last month, and he opted to use a voucher that time until his Credit Card Company figured it out.. however it's a Public Mobile issue, not his Credit Card Company. 

I have tried re-registering his card in settings for him, but typing in the details all over again however payment still won't go through and as a result of that his phone bill is suspended right now..

We have tried calling 611 to pay, as well as adding funds to the account using the ChatBot, with the same credit card it still won't work with there either. 

He never had a problem before the update, and his Credit Card was always automatically charged on his renewal date, why isn't Public Mobile accepting the payment via card now anymore, it makes no sense??

[hairbag1]

@Priority 

as we all know, PM payment process isn't all that ...reliable; sometimes Autopay (Subscribed) does fail. Assuming his credit card is viable, customer can dial 611 from his cell, and make a payment using that credit card to his plan but he'll need to remember his PM pin number. Alternative is to get enough payment vouchers at Shell gas or London Drugs, then dial 611 to add 'em to his account...no PM pin needed. Then deal with CSA on the credit card issue.

[softech]

@Priority check the name,  address and postal code on the profile. While PM does not send the address and name over to CC,  it looks likes they might have some kind of pre-validation and triggers the issue.  Another post earlier mentioned the address on the profile has a PO box number and caused the problem