Mistakenly added an add on for roaming in the Us

[Kiki333]

Hi,

i mistakenly added on $30 for a US roaming package in the US and would like to be reimbursed. How would I go. About doing this please?

thanks.

[Kiki333]

Thank you. I just reached out to customer service. Have a good day 🙂

[softech · Accepted solution]

@Kiki333 

PM is prepaid provider and usually do not provide refund

However, if it is an honest mistake and data not used yet, PM support likely able to reverse the transaction.  Please message them here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there