Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I got a 2G one-time data bonus last year, still shows >1.5 GB left.I used my monthly data, expecting to swtich on to the bonus automatically, but I'm locked out of data. How do I activate and use my bonus data?
I need help I am abroad and I cant access my account under [email protected] because of the two factor authentication thing. Can someone help? Edit by Dunkman: removed personal information
Ported a number from Rogers yesterday and received the "Welcome to Public Mobile" text that said port was successful. Now, 12 hours later:I can receive callsI can't receive or send smsI've restarted several times, verified that the right phone number...
Good Morning Community,I have an extra phone that I registered with PM 6 or 7 years ago, as a spare phone on our Farming operation. It has been misplaced recently. I can't seem to get the account to sync up with eversafe as i havent logged in in the ...
I've been having this issue for some time, now. On occasion, I send out a text to someone who then either never receives it or it takes hours to be received. I'm not sure whether this is a Apple/Android issue but I've only had this problem with iPh...
I'm trying to access the site and I get past the Eversafe login and get a Forbidden A1 message once it gets to the Public mobile site. I tried on Incognito, and the app, but the app says it's under Maintenance.
Hello @CS_Agent I have ordered a new sim cars with Public on June 15 and payment went through. However, I still didn’t receive neither the card nor the notification about purchase/ shipment.Please follow up on this order. I need an update
Which Telus locations carry Public Mobile SIM Cards? Is it only Telus Corporate Stores, or would I also be able to find them at a 4L Communications Telus Dealer?Thanks in advance.
I activate my sim 6 months ago and now unfortunately i forgot the email I used for my registration. I only have access to my number. Could you help me with login into my account?
Hello everyone,I am public mobile customer and I paid my bill until july/24/2023 on june/24/2023, but after that my unlimited minute call plan does not working, then i purchased new sim card to active true on my account to solve my calling problem bu...
Hi there, my wife lost her SIM on vacation last week during a swap for a temporary Mexican SIM. There is no way to log into her Public Mobile account now, as the site requires a code that has been texted to her number... which of course is impossible...
I have gone over on my data plan three times in the past few months. I've had the same plan for a few years now and I have no idea what I'm doing differently. I clicked on an article through the Chatbot but it didn't tell me much. Can someone please...
Beyond frustrated..last month I couldn't login to my account to pay monthly payment . It wasn't recognizing my email or password ..thru many attempts I gave up and started a new account with a new sim card ..this month I tried logging In and now it's...
Hi, I'm not able to proceeded payment with voucher or contact customer agent either. Connection takes eternity, still proceededing, submit a ticket ends with error. Payment with a notice we are not able to process your request at this time. Please tr...
My wife is trying to set up her new card. Everfail keeps trying to send a code to a non-existing phone number, thus, she can not get full access to the app. Her new phone number is working, yet it does not want to send the code to the new working num...
I have a number on a new sim that I registered about a month ago but uses an email from a much older number that I no longer have and tech support has not been able to get this new number on my emailSo I basically now have a number with no account at...
Hello.I wonder if I need a US Roaming Plan and want to ask if I can use my “bonus” data while I’m abroad?Also, can I use my “bonus” International Long-Distance minutes to call from overseas to Canada?Thanks!
Hi. There hasn’t been cellular service on my phone since this morning. When I try to log in the my account associated with my cell number, a verification code gets sent to my mobile number, but I cannot access it to check if there is anything causing...
Signing up for PM has been probably the most frustrating experience ever. Here is what happened and where am I at right now:1. Signed up, choose a plan, entered CC details, got immediately charged (well-done PM, you mastered this step), downloaded th...
