Community

Transferring my account to another provider

Good morning,I have applied a transfer to another provider with my existing phone number and still my account is active.Thank you for your help Sanjeev 

Today is September 15, started July 13th...

G 

Rate Plan Change

Changed Rate Plan For Renewal Date Sept 14th 2022... To 20GB 4G Data, Unlimited Canada Calling, Unlimited Text/Picture Msg Canada/USA... Now My Phone Cannot Make/Receive Calls, No Text No Data.... I have been Charged $62.15 From My Bank Account But M...

No phone service from the USA to canada

My wife and I purchased a $20 upgrade for USA calling back to Canada and now down in the states it is not working.

Phone not working:(

I upgraded to the 10G plan for my plan switch today but didn’t receive the SMS updates like I normally do saying payment received. The credit card has been charged. I can send SMS, but when people try to call me it says that I am unable to take their...

Data usage is not refreshing for new plan cycle

My current plan cycle restarted on September 3/2022, but my data usage chart has not reset. It still says 12gb used but I checked my usage from Sept 3 until now and I only used around 1gb. How can this be reset? Thanks.

Cannot Remember login

I have my phone number and need to adjust my payment method to re-activate. Cannot recall which email I used to sign up.  How do I log-in and adjust my payment method?

activation

that 2 hour line not work how long it's takingmy old provider is still work,

Family Member Passed Away

How do you close an account on behalf of a family member who has passed? I don't have their account number or which email they used

Phone not working

I changed my plan from the 1gb of data 3g plan to the 4gb of data 4g plan now my internet doesn't work and and I don't receive calls or messages and my outgoing texts don't work, I can make calls but the go through as unknown number.

Cannot get incoming calls.

Cannot get incoming calls. Message is cannot accept calls at this time. I've executed all the troubleshooting. I ported the number from Rogers 6 months ago so that cannot be the problem HELP!!

My Lock in not working

New Account and sim not working

 I just I just recently purchased a SIM card and put it in what I know is a unlocked phone And create a new account. I can see the public mobile networks when I try to select one I get an error message that says could not connect. In the list I see 3...

Phone Order

There was post that said after received the order number, then can using the order number to check at Canada Post. But my phone order was delivered by UPS. So can't check at Canada Post. If it's sim card order, may can check at Canada Post.

Re: Plan change, plan charged

I switched over to that plan, and now my service is not working at all... Only on wifi server... Been trying to fix solutions with customers support and nothing 

Missing Sim card

Hello:I purchased a pre-owned phone on August 29,2022 which I have received  But, unfortunately the SIM Card that I was suppose to receive has not yet arrived. Thank you

I need to talk to customer service to deactivate my account

I don't use my Simcard, since I am leaving Canada. Please remove credit card and deactivate the account.  

My Hotmail mailbox cannot receive the security code

Hi there, I don't know when it started. The public account I just registered wants to send me a security code but I just can't receive it. I can receive emails from the public community but the security code I have tried many times but can't get it.

Account number

My accounts suspended. I can’t see my account number when I sign in. How do I get my account number?

City I live in

I updated my address to alberta.  The system says Okotoks is not valid but I live there. T1S xxx even says it is valid

update plan

PM just updated the cost of my plan to $13.  No extra benefits.  For $2 more I can upgrade to the 15$ plan and get more but it says I lose my current promotion.  Does that mean I lose my existing rewards?  If so why should i lose them?