Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I suspended my daughter's plan for 90 days due to stay home order. The lock-down extended more than 1 year. I used what's app to msg her, the number still works. That means nobody use that number. Can she still keep the same number when I buy her a n...
Hello,I purchased a SIM card yesterday. Every time I've tried entering it, it states INVALID SIM card????????????? this is so frustrating.......I need a phone number. I have never had a SIM card before.
Hello, I would like to have my plan cancelled, and there doesn't seem to be an option to do that in the selfserve plans and add-ons. Please contact me to cancel my plan Thank you
I am traveling to the US and have attached what my plan covers. Unlimited International Text - is this received and sent?Unlimited Talk to Canada and the US - is this received and sent?$0 free holiday giveaway - 500 mins Intl Long Distance including...
My payment won’t process and I can’t remember my pin to call in
Hi I just renew my plan, but need to change it (I understand there is no refund for this). The problems is once i click "Change Plan". There site is pretty much empty, no plans to pick, is there an issue? Also, if i click try out more options: HTTP E...
HI there, My Loyalty rewards are not being added to the plan ? Any suggestions ? where or whom to contact to get them added ?
Greetings, I placed an order for a sim card last night and i would like to cancel it this morning. It has not been shipped to me as yet. please help me cancel my order.
Hi, I purchase a phone from Public mobile that was delivered August 9th there about, the phone has speaker issues and frequency I think whenever it’s on speeker it squeaks and whenever it connect to my Bluetooth no one can hear me clearly I has a IPh...
Hi,Here's a situation I am running in to and I am not sure how to proceed. My current active cell # here at Public Mobile is actually my business number and I need to port it out to my VoIP provider. Reason:My business is growing and I have to create...
Can anyone tell me if a "Plum Ram8" cell phone will work on Public Mobile network before I buy one please ?
HiI Have activated the account, when is my phone going to work
Attempting to assist a friend update his credit card info and there’s no clear way to retrieve his account.
I have tried to reactivate an account with no luck. I have tried changing credit card info mand paying amount owed, but have a message of there is enough funds in account, but no service on phone.
Hello, My father passed away last month and I need to cancel his Public Mobile cell phone account. I am not able to log into his self serve account, please let me know what I can do to cancel this account. Thanks,Vanessa
I just bought a refurbished LGK61 and the sound on it is so poor I can barely hear it. How do I return it and can I get my money back? edited by computergeek541: contact infotmation removed
Hi Community gurus, I have activated two SIMs, using the instructions on PM website. It was a month ago. Everything went well, both activations were successful and in particular, our old numbers were transferred correctly. I didn't remember the detai...
Hi guys. I learned from the moderators that in order to apply the 2GBBONUS promo code, or rather for this bonus to apply, you need to apply it at a certain time. I bought a SIM card, this is my first PUBLICMOBILE SIM card and could not get this bonus...
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Hi all, I've seen a lot of posts about how if you're on the more expensive plans, you're eligible for more rewards. Is there anything I'm missing out on using the cheaper plan?
I need help! All I get are robots and no one is helping me. I can't active my phone because Public says my email isnt' valid.. yet I get emails from them! They have no customer support! Very displeased customer who will not be using this service AGAI...
plan suspended, no fund but registered to autopay. Can't put money from card, no icon
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