Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I had to change my email address. But I cannot change it in my account, how do I change my email address to my correct/valid email address?
I am waiting for the text message to give my consent to change the service provider as I want to leave the Public service provider. My new service provider has been requested 03 times from you since 30 Dec 2022.Why are you not allowing me to leave yo...
l took my card out when l went to Mexico and lost it, l am on a monthly plan and would like to keep my old phone number but if l buy a new SIM card l need the old one to transfer my number.can anyone help me?
Hello, wondering how long it takes for a new customer to receive a SIM card in the mail? Apparently that's the only option nowadays instead of getting one at Walmart etc. I ordered & paid for it Dec. 29th & states 5-10 business days. I know the holid...
My email for my account has been deactivated. So I cannot login to my account.
I paid for a US data package and it's not working
I have not been able to log into my account. My credit card date changed so I picked up a card from 711 to pay for the shortfall and it went in using 611 and putting in the number. Since then I have tried logging into the account and it says wrong pa...
My tax rate is still based on Ontario even though i lives in Alberta now, also not getting the data promotion offered.
How can i print my transaction summary. I forgot before I logged out when I set up my account.
I lost my SIM card. How can I replace it and keep the same phone number?.
I bought a senior phone for my mom and it's got an EGPS and the phone is mostly in the house and the EGPS doesn't work inside having tried it myself. Why does she have 5.50Mb gone already?Would texting also eat up Mb?She doesn't have internet on tha...
This seriously seems like a rabbit hole, intentionally. I try and submit one after I sign into the community and it asks for verification, which I give, and it tells me its incorrect. Someone please at public mobile please reach out to me. This is a...
What is its amount of incoming and upcoming minutes?
How do I look at the log of emails sent re resolving a service issue? This appeared when I was sending an email directly to support, and now i cannot bring it up Cattracks
Order 323251need to cancel, made by mistake
Hello, On Nov 28, 2022, I changed to your promo plan. It was 20GB for $55 but with $20 off for 15 months. The subtotal should be $35. Here is the screenshot of what my plan should be effective Dec 14th. I was overcharged for December and January. ...
When a communication with CS_Agent is initiated for resolution of a problem, one gets a message (snapshot below) to verify one’s account/identity.The web-link provided, leads to two options of authentication. These are ‘through credentials of self-se...
Since the cash rewards now is in Points system, we are no longer have $2 credit back if you are on auto-pay. I found out we can bank in money on account, and PM just debit the monthly charge whenever we have available fund on account. In that case,...
My SIM card has been inserted. My phone is unlocked. My payment has gone through. My phone is an iPhone SE. The phone is telling me that the SIM card that is installed..which is the one you sent me...is not supported under the activation policy t...
I get voicemail but I’m not notified. there is no badge that pops up
I've tried all troubleshooting options. Still not working
I can not use my phone as all I get when I dial a # is a lot of beeping and different noises. I have an iphone. I can not figure out how to get a hold of anyone at public mobile. I am logged in to my account but I still can not send a private m...
Does anybody know why the usage on my iPhone shows hundreds of mbs being downloaded between midigh
Had PM account, sim activated with numberPayment lapsed for a few monthsnot sure of pm account info online"Activating sim" says please enter valid sim Is it possible for me to use this sim, given I don't know my account details, or do I need to buy a...
It seems that whenever I try to take advantage of a PM promo it's never received unless I open a case and then promptly it's honoured with a kind CS apology. And here we go again with the $25 refer a friend offer. My friend did promptly receive the $...
J'ai un forfait de 25$ et j'avais le rabais fidélité et le rabais paiement automatique ce mois la ja constate que les rabais sont plus la je ne sais pas pourquoi
