ESIM not working

[Gillian123]

I've been sent 2 ESIMS, neither are pairing with my Iphone 12 mini, I moved my phone number from Koodo ...i am a small business and my phone has been on SOS all day. This has been incredibly frustrating and difficult, I've had this phone number for over 15 years and am really hopeful I won't lose it. 

It keeps saying "contact service provider"...

[esjliv]

@Gillian123  submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile. or Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.