to enable personal hotspot on this account please contact public mobile

[dabberdave]

why would tethering not be enabled on my phone? we have 4 actiavted 2 teens, my wife and myself. why would i be the only one thats being told to contact to tether?

[Sooze]

Thanks.  I'll reach out to CS

[dabberdave]

One of the CS reps in here did something on his end. i followed the reset network settings still didnt get it, he then asked me to reboot my phone as he made changes, he didnt tell me what changes he made tho. It now works after that reboot!

[Sooze]

Following. 

Same issue on iPhone with virtual SIM

[dabberdave]

wife or kids sim card in my phone allows me to use it.

[dabberdave]

3 diff devices same popup, all iphones. 3 other accounts all work no prob its just mine.

[dabberdave]

[esjliv]

@dabberdave - hotspotting is enabled by the device level, not from the provider (public mobile).

But, did you say you received a message on your phone to contact the provider? What did it say exactly?

Have you restarted your phone, or performed a reset of the device's network settings? Try your sim into another phone and see if hotspotting works, this will rule out a device issue, or rule the device the issue.