Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Moved from the states with my phone that worked on Verizon. Activated new SIM. Get a message: you're phone's not registered on a network so you can only make emergency calls"
I have a payment confirmation, and also made a payment the 27th of December, we are now the 30th of December 2022, no access to my phone line yet. This phone company is ridiculous in regards of customer service, and the chat robot never help you out...
Hi I want to port from Fido to Public Mobile but the digits on the back of the Fido SIM card is 20 digits instead of the required 19 digits. How do I resolve this issue and proceed with the porting?
Hello everyone! I just signed up yesterday and I only received 5% points back when we are supposed to receive 3x the points for a year, I think. Can anyone tell me how to resolve this? I am on the 25$month plan. thanks
Yesterday I was cut off of a long distance call because Public Mobility said I had used ALL of my available minutes. I had not used ALL of my minutes! I had to pay $5.00 to make any calls today. Please tell me how to resolve this error.
Hello, I am interested in switching my plan from the 3 month $120 plan to the 1 month 15gb $40 offer in my account. I have $12/month in discounts in rewards applied to my account. Will they stay on my account if I switch plans? Or will they disappe...
I need a monthly invoice for my tax refund. I just wonder why it is very difficult to find invoice in the website. We pay and we get invoice for my payment. It is very simple process.Why public mobile company hide the invoice? Why? I can't understan...
Is there any way to ask for a credit? My daughter switched to a different provider on the day of her monthly payment but she did not cancel her plan on time and my credit card was charged for one month's payment. How can ask to credit this amount, if...
Hello my name is David I am trying to reconnect my phone to the provider, I used to have a plan and a phone number underneath this provider I like to reregister my phone with the same SIM card and hopefully the same phone number. I tried to add on mi...
Not having and active contact number is more than just an issue, and over 5 days of no response after overcharging and causing other issues on my account, with multiple service delays and connection issues. Does anyone have an active contact number o...
Hi received my SIM Card and selected a phone plan and phone number.The phone plan I seen when I ordered my SIM Card on Dec 19th 2022 is no longer available ?The phone nimber i received looks like a tele marketers phone number which I do not like.How ...
I have a friend who used to call me weekly from PA, USA. No problem receiving their calls. A month or so ago this changed. When they call, I can answer the call, and hear them for a few seconds, and then the call is severed. Subsequent attempts t...
Hi Community! Im trying to help a family member switch to PM and want to see if their phone will be compatible. I can’t find the link to the compatibility tool. Is that still a thing? .If not, does anyone know if a Samsung galaxy 6S will work? TIA! ...
Can’t login to my account. Was asked to change passcode several times still couldn’t be connected to my accounts. I want to view my account, unable to do so
Hello, I've never taken a cell phone outside of Canada before, and I'm traveling to Puerto Vallarta in March. Will I be able to use my phone for internet (researching restaurants, activities), text messaging, google maps, and potentially making phon...
