Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Happy New Year, I received the email about the perks that will be given to new and existing customers as holiday gifts. Unfortunately, I never received the text that was suppose to initiate these gifts. I found in the community, info to send the code...
Same phone for a few years, same plan, same everything, suddenly MMS messages cannot be sent or received.Other apps can send images but not instant messages like before... How do I solve issue? Additional details....my phones vintage is from Sept 20...
I have been paying for an additional account for my daughters cell phone. i updated my credit card info for my number but not for hers and hers has been suspended. How can I reactivate it? i will give the credit card info for the new card I use for m...
I recently purchased a Samsung galaxy a13 5g with Public Mobile and the sim card stopped being detected i did try in an other phone and it works. any clues how to fix this i tried most of the solutions online with no success and im thinking of retur...
Please Help.I just signed up my wife for PM and have activated the account. Now I am trying to port her old number from a Bell sim card to PM. The self serve system asks for the IMEI number but I don't know which one to use. The IMEI number from the ...
i have an iphone and when some people call me they go straight to voicemail.just ported my number yesterday from Rogers to public mobile.Can anyone help
I checked my phone and the notifications with apple. Nothing is wrong with mobile settings. I tried another SIM from different service providers on my phone worked no problem getting voicemails notification. It seems like from PM service. Please help
I just activated my account 2 days ago…my old phone supplier released my number bit was not able to link it to my account at that time. I have another number bit really like to have my original own for obvious reasons…how do I do this?
Hi there, I’m new to PM and I am having trouble receiving texts. I can make and receive phone calls, as well as send text messages but I am not receiving them from others. If anyone knows what I need to do, please let me know.
Moved from the states with my phone that worked on Verizon. Activated new SIM. Get a message: you're phone's not registered on a network so you can only make emergency calls"
I have a payment confirmation, and also made a payment the 27th of December, we are now the 30th of December 2022, no access to my phone line yet. This phone company is ridiculous in regards of customer service, and the chat robot never help you out...
Hi I want to port from Fido to Public Mobile but the digits on the back of the Fido SIM card is 20 digits instead of the required 19 digits. How do I resolve this issue and proceed with the porting?
Hello everyone! I just signed up yesterday and I only received 5% points back when we are supposed to receive 3x the points for a year, I think. Can anyone tell me how to resolve this? I am on the 25$month plan. thanks
Yesterday I was cut off of a long distance call because Public Mobility said I had used ALL of my available minutes. I had not used ALL of my minutes! I had to pay $5.00 to make any calls today. Please tell me how to resolve this error.
Hello, I am interested in switching my plan from the 3 month $120 plan to the 1 month 15gb $40 offer in my account. I have $12/month in discounts in rewards applied to my account. Will they stay on my account if I switch plans? Or will they disappe...
I need a monthly invoice for my tax refund. I just wonder why it is very difficult to find invoice in the website. We pay and we get invoice for my payment. It is very simple process.Why public mobile company hide the invoice? Why? I can't understan...
Is there any way to ask for a credit? My daughter switched to a different provider on the day of her monthly payment but she did not cancel her plan on time and my credit card was charged for one month's payment. How can ask to credit this amount, if...
Hello my name is David I am trying to reconnect my phone to the provider, I used to have a plan and a phone number underneath this provider I like to reregister my phone with the same SIM card and hopefully the same phone number. I tried to add on mi...
Not having and active contact number is more than just an issue, and over 5 days of no response after overcharging and causing other issues on my account, with multiple service delays and connection issues. Does anyone have an active contact number o...
