The online form is not accepting my Public Mobile SIM card number

[softech]

@Lightbulbs are you trying to replace sim card from My Account to your existing account?  If you are , there is a glitch with Change Sim card using Mobile phone. Please try it again using a desktop or laptop computer

if you are activating new account, make sure the Public Mobile sim card is brand new, never used before

[HALIMACS]

Then contact the CSA's to inquire about the SIM card. 

It certainly shouldn't be this onerous to activate a SIM card.

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Lightbulbs]

yes, 8912230........

also the number on the SIM card matches the number on the bar code of it's packaging.

I put it in the phone and it shows blank details. 

[dust2dust]

And those first digits? And it's a new (to you) sim? You can insert the sim to see if it has any previous details to see if it's a used sim or even from Public.

[Lightbulbs]

Getting activated for 1st time. Went to public mobile activation page and 1st step is putting in the new SIM card number. Once all correct 19 digit added to page boxes, the RED error "Please enter a valid SIM number".

Sim card has not gone into phone until activation is done......

[walker1]

@Lightbulbs 

Contact a Customer Support Agent about the Sim card.

Use the Chat Bot Simon to get a service ticket started.

Or send a private message to CS_Agent

[dust2dust]

What happens when you insert the sim? How old is the sim? Do you have active service here? Are you doing the change sim or are you activating a new account? Are the first bunch of numbers 8912230....?

[HALIMACS]

You can ask the customer support agents if it's a valid and usable SIM number.

However by "resettable" if  you may be implying it may have been used before, then in that case it is not usable now.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Lightbulbs]

is there someone who can check if number is useable or resettable ?

[Lightbulbs]

tried using google - still problem

tried using edge - still problem

tried incognito mode - still problem

tried clearing cache above - still problem

using 2 different laptops, windows 10 on one and windows 11 on other - still problem

[Lightbulbs]

tried using google - still problem

tried using edge - still problem

tried incognito mode - still problem

tried clearing cache above - still problem

using 2 different laptops, windows 10 on one and windows 11 on other - still problem

[HALIMACS]

@Lightbulbs 

Did you receive the Public Mobile SIM card on this site (via mail) or at a Telus, Koodo or Mobile Klinic location?

Just to be certain, this is a brand new Public Mobile SIM card, correct?

If it is in any way questionable whether it has been used previously, they can only be activated if they've never been previously attached to a service.

Try using the number on the SIM card packaging itself as opposed to the number on the small Sim card. It may be easier to read on the packaging.

[Handy1]

@Lightbulbs @Try again incognito mode / private mode there are cache issues 

[Meow]

Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[walker1]

@Lightbulbs 

Try logging in using a browser in incognito or private mode instead

Use a computer or laptop instead of your mobile phone.