Holiday Bonus Offers (never received the SMS to activate)

[diasto]

hi,

i never received the text message to activate the bonus offers (2 GB, long distance).  How can we get this addressed?

thank you

[diasto]

thx Mayor/Maire

[diasto]

thank you for your support 

[diasto]

thank you for your help with this question

[diasto]

thank you for your help

[diasto]

thank you

[softech]

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@diasto wrote:

thx for the reply

i never got the text to activate; got it on my kid's phone / line but not on mine.  I replied YES2 to other Public Texts but nothing!??!

---

@diasto   too late to send text to 4911.

  Please open ticket following the steps on my earlier post to open ticket with PM Support

[Yummy]

If you joined during December 2022, bonus is already added to your account. If you joined before contact agent to see is they can add bonus for you manually to your account.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[Handy1]

@diasto @then maybe try support and explain that situation and the can make an exception for you , good luck 

Getting help from agent

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

Or get help right here in the community

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

[diasto]

thx for the reply

i never got the text to activate; got it on my kid's phone / line but not on mine.  I replied YES2 to other Public Texts but nothing!??!

[fujiyama]

Send a private message to CSAgents using the link below. Explain the situation and maybe they'll be able to help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[softech · Accepted solution]

@diasto  it could be a bit late, but don't give up yet. Open ticket with PM support and explain you never get the text and see if they can still apply them back to your account

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@diasto @Sadly this offer ended dec 31 /2022

edit if you replied YES2 that text and before dec 31 and just don’t see it in your account try loggin in again incognito/private mode there are cache issues 

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page.                                ^^^