I need to cancel my order of phone

[Jason3243]

This website barley has anything to help you I cant even talk to someone on the phone like I need to  cancel a order OMG

[computergeek541]

---

@Jason3243 wrote:

This website barley has anything to help you I cant even talk to someone on the phone like I need to  cancel a order OMG

---

If you're there when the delivery pereson tries to deliver, you can refuse delivery of the pacakge.  The package will be sent back and you'll receive a refund.

[BKNS27]

@Jason3243 

If PM shipped the phone already. You will need for it to arrive and contact a CS_Agent for a CPO for a full refund. You have 30 days for a complete refund and 1 year warranty on the phone if you decide to keep it.

[softech]

@Jason3243   you can try to open ticket with PM support and work with them on cancelling the order

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "CPO Phone", then click "Cancel Order", then click "Cancel my Order", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[HALIMACS]

@Jason3243 

you would need to contact the customer support agents by clicking on the SIMon chatbot below and proceeding.

https://www.publicmobile.ca/en/on/get-help

[Handy1]

@Jason3243 

Getting support / submit ticket

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here                 

Or while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.