Locked out of account

[1muhammad]

I can’t access online account and it’s locked out

[BKNS27]

@1muhammad 

If your account is suspended for longer than 90 days without payment then your account is closed, SIM is useless and you lost your number but if you kept up with monthly payment, you will need to contact a CS_Agent to help you access your account once all credentials are confirmed.

[Handy1]

@1muhammad  Try again incognito private mode there are cache issues or another device or even lap top 

[softech · Accepted solution]

@1muhammad   close the browser and  Try again using Incognito mode 

YOu can also try to Reset Password there

If that still does not work, then open ticket with PM support using Charbot and they will sort it out for you

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there