01-31-2023 04:34 PM
I started a new billing cycle, but I noticed that the data usage from the previous month was not cleared. Will public mobile clear past data usage, and start a new data usage record at the beginning of each billing cycle?
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02-06-2023 02:47 PM
Ah ok that would explain it. Thanks.
02-06-2023 02:40 PM
@on2wheels - plans are 30 days here, not monthly.
But you said your renewal used to be on the 19th? Are you sure? Did you renew your plan early at any time to adjust the new start date of it?
Using data tracking on your phone you will need to adjust the dates to match your start date, unless you have an app for tracking 30 days.
02-06-2023 02:39 PM
@on2wheels- It has always been this. This place is 30 days, not monthly. So the renewal day creeps up throughout your time.
02-06-2023 02:38 PM
@on2wheels No change to cycle.
BUT, PM has always been running on a 30 days cycle. So, your renewal date always change after a 31 days month (or 28 days month in your case here)
Again, PM is always running on 30 days cycle
02-06-2023 02:34 PM
I've been away from these forums for a while, so if there's been an announcement about this please bear with me. Was there a change to the billing/data cycle in the last 8-12 months? I'm seeing my cycle renew today Feb 6th going until March 8th. I remember it being on or around the 19th of each month. I get that some months are shorter but if it keeps changing it makes my phone's data counter kind of useless.
02-01-2023 01:10 AM
01-31-2023 04:45 PM
01-31-2023 04:44 PM
Great. I got it. Thanks
01-31-2023 04:37 PM
Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in
For most up to date account info
01-31-2023 04:35 PM
@zhengbe2 probably just browser cache issue and you can still reading old cached page
please login My Account again using Incognito mode and you will be seeing the correct usage