Do i still need to open ticket if already message CS_Agents?

[JB416]

As title indicated, do i still need to open a ticket if i already message CS_Agents?  Just want to follow proper steps so any help is appreciated.

Thanks

[JB416]

Thank you everyone, i got an agent respond.

[Andrewn911 · Accepted solution]

Check your inbox to see if CS_Agent respond, they are swamped with request as my communications with them was like 4-5 hrs apart between each reply.  I do have a few agents name that was helping me that i can PM you if needed

[Godzillaz]

Just hope 1st agent resolves issue

I dont know why but for some reason if 1st agent is wrong or cant fix they will revalidate multiple times for some strange reason

[JB416]

I tried but getting error so wasn't sure

[Yummy]

TICKET is preferable way to ask for assistance BUT if ticketing does not work you have to send private message to agent.

[hairbag1]

@JB416 

watch the little envelop icon on top right side of page will be highlighted when they respond.

[JB416]

Thank you everyone...i will keep an eye out for the respond, if not will open a ticket in 48 hrs

[hTideGnow]

hi @JB416 

no you don't 

but keep checking Community inbox for agents reply

if no reply for 4 hours, please message them again 

[Handy1]

@JB416  no you shouldn’t just check the in box for their reply 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply and it’s been more then 48 hours I would submit another ticket 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437