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No sim

Great Neighbour / Super Voisin

I ordered a SIM card on Jan 17 and have not received it yet 


Mayor / Maire

@Kimlav  Can take 3 weeks to arrive if you need one sooner try local Telus Koodo store for in person pick up or you can ask support for a status update 

Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 


Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


  Watch for reply top of page to the

   Right ( envelope image )


Mayor / Maire

Can take 3 days to 3 weeks, but that's too long @Kimlav 


Reach out to CSA to inquire.   If you need one sooner, try TELUS, Koodo, or Mobile Klinik locations - call ahead to see if they have in stock.


To contact a Customer Support Agent, there are 2 methods:


  1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
  2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.


Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Need Help? Let's chat.