Plans and payment

[Som86]

I tried to change my plan and made payment for that, but my plan did not change. What can I do?

[hTideGnow]

HI @Som86 

When you request plan change, there ware 2 options: 

Change plan now

Change plan on renewal date

Which one you chose?

[softech]

@Som86   Login to My Account using Incognito mode and check again

Also, did you click Change plan now or Change Plan on renewal date?

If you need the plan change now, yes, click Change Plan Now.  

Go to Payment History page to confirm if PM charged you

But please note that PM will charge you new plan price now and the  unused days on the old pay cycle will be forfeited, no partial refund

[Handy1]

@Som86  

Try again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info