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Plans and payment

Som86
Great Neighbour / Super Voisin

I tried to change my plan and made payment for that, but my plan did not change. What can I do?

4 REPLIES 4

hTideGnow
Mayor / Maire

HI @Som86 

 

When you request plan change, there ware 2 options: 

Change plan now

Change plan on renewal date

 

Which one you chose?

 

softech
Oracle
Oracle

@Som86   Login to My Account using Incognito mode and check again

Also, did you click Change plan now or Change Plan on renewal date?

If you need the plan change now, yes, click Change Plan Now.  

Go to Payment History page to confirm if PM charged you

 

But please note that PM will charge you new plan price now and the  unused days on the old pay cycle will be forfeited, no partial refund

Handy1
Mayor / Maire

@Som86  

Try again  incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

Handy1_0-1676482016782.png

 

For most up to date account info

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