Phone number not eligible for port

[skepticc]

Was trying to port in my Telus number, it’s on a post paid plan and still active. But got this message every time I put the 604 number in. Appreciate your help!

[Dunkman]

@skepticc 

Is your original plan with Telus a corporate/employee plan?  If so, you will need contact Telus/employer to change to personal plan. 

Koodo also has a website to check port eligibility:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

[BKNS27]

@skepticc 

The Telus number should port over as PM is under the Telus umbrella.

Are you porting your number on the PM app?

If you are having issues with the porting. DM a CS_Agent to help you complete the porting process at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Staff hours are 9:00am to 10:00pm EST.

[Cheetah24 · Accepted solution]

@skepticc : Unfortunately all numbers are not eligible to be ported, but maybe the customer service agent might be able to help you. Please direct message them at, https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437