Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PublicMobile blocking SMS

Hi,I'm trying to receive an SMS from Spain, and I'm confident that the message has been sent correctly. However, I'm not receiving it on my phone. I've already checked my configuration, and I don't have any blocking filters in place. The phone number...

Can-US plan

Hello,My son is travelling to the US for school in Texas, we reside in Canada. Will the Can-US plan allow us to text and call him from CAN to US and vice versa? Will be able to make calls and text others in the US? also, does he keep his data on whil...

add on data

Is my add on data used BEFORE my subscription data is used? I would hope so because my add on data will expire BEFORE my subscription renews.

Reimbursement

Hello I purchased an ESIM and a phone plan and it turns out my phone can't use the eSim so I uninstalled the ESIM expecting to be able to buy a sim chip at Walmart or any of the other stores that they used to be at I was unable to buy a physical sim ...

where can i get sim cards for free?

Just wondering if possible to buy public sim cards at free or better price.

Resolved! CAN-US plan, shows as roaming in US

Hi all,I'm currently in Alaska on vacation (live in AB). I discovered Public Mobile tonight, saw the CAN-US plan, thought it was amazing and figured I'd sign up for a month since I'm already in Alaska to see how it did.I've got the eSim setup and PM ...

Calls

How do I contact public mobile as I cannot make phone calls. It says my phone isn’t connected to network?

Sim card not received

I have not received my sim card and it's more than 15 days since I ordered it. Kindly assist.

Us Roaming

@CS_Agent I bought the US roaming and it isn’t working. I tried every troubleshooting article and nothing works

activate

I have already paid, why can't I activate sim card? My name is Susanna

Resolved! Using esim and sim at the same time

I have a Samsung phone which has a pm physical sim card and a Samsung watch LTE which supports esim. Is it possible to have both working at the same time?Or do I need to purchase another sim card (a new number)?

Can't unsuspend account

My elderly father used this horrible service.His issue Credit card expired, he never updated new credit card. 5 days ago his account got suspended. He took his new, activated credit card which is the same number but new experation date and CV number ...

Resolved! Add on not working

@CS_Agent my long distance add on doesn’t work. I have 300 international long distance minutes and I’ve only used 7.8% according to my account. When I try to make an International call it says: I’ve used all available minutes. Any tips?

Help

I switched over to Public last night and my phone isn’t working fully. I think it has to do with the SIM but it says it doesn’t work when I try to add the eSim ? Help!

Forest fire relief

Hello. I was wondering if there are any unlimited data resources for those trapped in a forest fire zone? I am currently on orders to stay hunkered down in the North Shuswap, BC Canada and we have a pretty bad forest fire situation happening. Our pow...

Resolved! Apple watch

how do i connect my apple watch to my phone data

611

I have not received a 611 message regarding my payments (prepaid) for the last number of months. Are they no longer sent?

Erratic 5G, phone getting hot

I've been working in Kamloops BC for the week. I noticed last night that my connection was extremely slow to the point of barely functioning. My widgets wouldn't load data and websites would take several minutes to fully load.While this was going on ...

unable to receive or make call with new samsung A14 4g phone - international version

I am unable to make or receive calls with my new samsung A14 phone. it is international version, 4G. all other features are apparently fine.

Resolved! I want to cancel my account. How do I go about doing this

Please can someone assist me on how to cancel my account

Resolved! Bypass text authentication- need a new number

I realized I won’t be able to port over my old number to PM, I need to be able to select the option to have a new number assigned to my esim but I can’t get past the authentication part, help!!!!

Resolved! cancel my account

i have tried to activate my sim, no way possible, and there is NO signal either. So please cancel my account

Us roaming sms not working

I have the new us can plan and in the us I am not receiving or able to send sms txt messages. I have e checked apn settings and have rebooted. I'm connected to T-Mobile but think it's an issue between the networks between pm and tmo. I have a androi...

Resolved! My account

My friend thought that public had wifi calling and she wants to cancel now, how does she do that?please and Thank you

Resolved! Port-in issue

Need help to get an email to allow port-in to Public MobileI switched from Virgin earlier today. Still having trouble getting incoming SMS and incoming voice calls. Virgin said they still have my number and I need to ask Public Mobile to send me an e...

Resolved! activation

Hi, I have activated a simcard and purchased a plan but the sim is not working, please help @CS_Agent

Locked out of my acount

I got a text from public mobile saying my subscription is on hold due to unresolved payment. So i went to log in but must have had my password wrong. I got locked out for an hour. After an hour i tried again, I managed to reset my password and got an...

Community

Forum Posts