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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Since 14th March S22 Ultra keeps dropping Connection-Emergency Calls Only / Not Registered

Hello all, I am a very dissatisfied customer, with 15 days of horrible service.I have a Samsung S22 Ultra (less than 2 years old ), ever since 14th / 15th March it keeps dropping the Public mobile connection.It will be active for 1 hour or 2 and then...

Resolved! Subscription not activated

Hi there, I am getting to the Step 5 in the activation process, which asks me to pick my new phone number on Public Mobile app (I am not transferring an old #). Once I select the new number, I press Continue and get the error message at Step 6 saying...

New Phone - Sim cancelled - need PUK number

I'm without a phone and after dozens of attempts, constantly being referred to new logins, this is gwrr

Koodo Prepaid Phone Number Transfer

How do I transfer my number to Public from Koodo prepaid after activation

Resolved! Re-Try port from Public Mobile to Rogers

I need Public Mobile to retry the port to my Rogers phone.I approved the original port request from Public Mobile to Rogers but it still hasn't been completed. My eSIM has since been disabled and I was assigned a temporary number from Rogers.I tried ...

Can't proceed with payment

I have a credit Mastercard. I can use it. I'm sure about the postal code and card information details. I tried the app and the website and on both it can't proceed with payment.

Forgot to use referral code from family

I signed up but forgot to use the referral link from my family. Is there anyway we can still get the discount?

Anyone else ?

I paid.set up an account but it says cannot complete registration.My money was taken.what kind of company has no support? I’m an old lady with terminal cancer who’s now out 30 bucks

Purchasing a 15 Day US Talk and Text Plan

My wife and I have 2 Public Mobile phone accounts. One for each of us. They are totally separate. 1 Phone, 1 number, and 1 public Mobile account for each of us. We want to cash in some reward points because we are making a short trip to the US. One a...

payment error requiring a refund

On signing up with mobile my credit card was charged twice. How do I get a refund or credit to my acct

double billing

How do I get a billing error corrected.

Subscription not activated

stuck on step 6

Sign into account

Hi my credit card for my wife's account is expired and I can't sign in to update. We forgot email used for that account and the password won't work so she has no phone until I get this fixed.

Refund

Hello, I paid for my subscription on march 25th then today I decided to change my plan so I paid again for the new susbscription on march 28th, is it possible please to get a refund on the remaining amount from the first subscription ? Thank you

Need help porting in from CTExcel

I was at the transfer number part but can't find CTExcel in the drop down list. What is my next step? I got the pin number from them already. Does PM need the account number from them? their CS only provided me the pin number.From what I read on the ...

Port number issue

Hi there, I tried to port my number from Fizz. While porting the number, I received a text from Koodo to add my Fizz account info into the Koodo site. BUT I do not have a Koodo account.Does anyone have a number I can call to get port number help? Or ...

Resolved! Remove cc from account and adding it later

Hello, I wanted to remove my current credit card from the account and then add a new credit card later on.How can I do that? I don't find any option inside the website!

Use up of data

Ive never been able to upload sms attachments with this Public Mobile and yesterday i tried to download one unsuccessfully but it circled around for a long time long time and burned up a huge amount of my Data. Now public wants more payola to upgrad...

Ticket response time

Is there a service level expectation for the turnaround on submitted tickets? I want to set my expectations appropriately and would appreciate knowing this information. Thank you in advance!

My account

How do I talk to a agent

Port Failed After Wrong Number Entered — Need Manual Reset

Hello,I am locked out of my Public Mobile account after accidentally entering the wrong number during activation. I tried calling the Telus porting numbers kindly provided by members of the forum, but they said they couldn’t help because they don’t h...

Have you ever encountered no service?

Have you ever encountered no service?Yesterday, My public mobile had no service for the whole day. I contacted the online agent about this issue at 1PM and continuously tried every possible solution to test the signal and updated with the agent. I ha...

Resolved! Does PM still have Deal Alerts sent to email?

Does PM still offer Deal Alerts via email (or even text) to existing subscriber accounts? It's a pita to keep accessing my account to check offered plans, as they can come and go quickly.Howabout Deal Alerts for new subscribers? My wife is waiting ...

Resolved! Transferring phone number to a new device

I need help transferring my phone number to a new device. I had to order a Physical Sim for my iPhone XR (which is e-Sim compatable) BUT for some reason e-Sim could not be downloaded as per CS Agent. Now I have a NEWER iPhone that I want the number...

Resolved! blocked from public mobile website

how do i get un blocked from Public Moblie website on a smart phone ?

Cancel my order

This is ridiculous

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