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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I get in contact with a moderator ??

How do I get in contact with a moderator ??? It shouldn’t be this hard …

Resolved! Lost Phone Cant Cancel Subscription

My brother has lost his phone but cant sign in to his account to cancel his plan because there is no other way to sign in with his account. It sends a code to his phone but his phone is lost so he cant enter the code. how does he cancel his account?

Resolved! can't log into my account

created public mobile account and cannot log in.- created account with old phone number and was unable to port number over- public mobile created a new phone number and cannot log into my account as a result

$65 CANADA & USA Plan

Hey there Community!My partner and I both purchased the $65 Canada and USA subscription a few months back, we had just entered the USA a few weeks ago and although we see our phones are in roaming and we can access data, our phones cannot make calls?...

Resolved! I can't make a payment, change my credit card information and much more ...

I don't even know where to start. I thought I placed automatic payment in my settings so that this doesn't happen. I've also checked my credit card and I can't see why my payment didn't go through. I can log in, but it brings me back to the home page...

Resolved! Multiple Add Ons

Hello all,Want to know if I can use two add-ons for long distance calls to two countries?For example: One for Australia and one for the US at the same time?Cheers!

Resolved! How to freeze any additional services or top ups

Is there a setting to make sure kids can't add add-ons? Or otherwise to tell the system to now allow order of anything else? @CS_Agent

why is my account on hold

anytime i try to pay to resume services, it says that they cannot process my request. why?? it’s not the card because it’s been working for the last 1 year so why isn’t it working now. please help

Not receiving confirmation texts after transferring number

Hello @CS_AgentI started with public mobile this month and transferred my number from rogers and I have not been able to receive verification text messages or calls from any website since the switch e. This is a serious issue as it is preventing me f...

Credit Card Info

Hi I am trying to retrieve my credit card information from my last payment as it is a new card, my card was stolen so I need to cancel it! I need the number and CVS digits

Can’t change payment method

Got a new credit card and trying to process my new payment for the month but it just continues to say we cannot process at this time, even though all my credit card info Is correct and up to date.

Sign on

I don't have the app nor do I want it. I prefer to sign on online.Every single time I sign on it tells me that a message is been sent to the phone. Below this, there is a box that says to check if this is a trusted device. I check it. Yet I still get...

Resolved! Can't make a call to the USA

I purchased a add-on but it states I have no minutes eventho my usage plan states I'm good for 15 days

Purchased a new subscription- Need help on changing from physical SIM card to e-sim card

My name is Prem, I have subscribed to a plan using my email ID, xxxxxxxxxxxxxxxxxxwhile purchasing the plan it was showing me that it takes 2 working days to get the sim delivered to my address but later on customer service agent said it takes upto 2...

I can't make a call and send a message

Not able to send or receive calls

I am in Yuma Arizona. Data is working but talk, send calls not working

Resolved! Can't log in to my account

When I try to log into my account I get a window saying lets continue my activation. I have been activated for several years already.

updating an expired credit card

Did anyone have problems updating an expired credit card? I've tried many times and it doesn't accept my new card. Did you end up solving your problem?Thanks

Existing PM customer looking to switch from SIM to eSIM - can I keep my existing phone number?

When I purchase an eSIM on the PM app, do I need to do anything special to make sure I keep my existing phone number?

being overcharged

so I noticed this month my monthly payment has went out 3 times this month. Ive tried to reach out and talk to anyone but it keeps sending me errors does anyone know how to get this resolved. if it keeps happening I might need to delete my plan.

Calls failing on Iphone SE (3rd Gen)

So for the last year I've been having issues with incoming/outgoing calls that have really screwed some life things up! Got it fixed twice before last year but the means was not overly evident (toggled airplane mode, hard reset, updated iOS, etc). Is...

Resolved! Phoning Canada from the US with an Add-On

I am in the US and have a 15 day talk and text add-on and text is working well to Canada. I phoned Canada and could hear the other person perfectly but they couldn't hear me. I used +1 in front of their phone number.Do I not need the +1 with my roami...

No data

I am able to make calls, but I have no data service... Data was working fine until yesterday. I have done all the basic fixes, still not working. Any suggestions?

Ticket

Anyone else having issues trying to submit a ticket? I bought a payment voucher and it keeps saying invalid voucher number and I'm putting it in correctly

Resolved! Data add-ons and bonuses

I have an unused 2GB one-time data bonus. I was going to purchase an extra 3GB data add-on for an upcoming trip (5GB total). The disclaimer for the add-on says "The change will take effect immediately ... and your current promotions will no longer b...

New phone doesn't connect to Public Mobile

I need help trying to get my new phone to work with Public Mobile. I put the sim card in and followed directions and it won't connect to Public Mobile. My son checked it and he said it's not locked to another network. So far this phone is totally use...

Add on not working

Purchased us talk and text this morning, no service in the US. I have full bars for AT&T, but when I make a call it tells me I don’t have any add ons. The app also shows no ads OBS even though it shows in my latest billing. @CS_Agent

Is there any way to block unrecognized callers?

I'm having a problem with a telephone marketing company constantly calling. They use a VOIP system so they're calling from numbers all across Canada trying to get me to sign up to some AI trading platform. I've asked them to stop calling and remove m...

Credit card update

Tried to update my form of payment and it wasn't accepted, any idea what else to do?

Resolved! Voice Problems in the US

Hello,I've recently returned from the US. I bought a talk add on but I could not make or receive voice calls. My phone should work with VoLTE. Is VoLTE activated for my account?Paul

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