Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
help
I can't seems to be able to receive text messages and it keep sending verification code to the wrong phone number
I would like to change my plan to $25/month with a 90-day subscription, when I go to change my subscription , it shows like this:I don’t know if I click on “change on renewal “, is there two options I can see? Just don’t want make mistake to change t...
Hi I was wondering how could I change my email without having access to my the email registered to my account.Thank you
after transferring my number from my old service, I can't send or receive text msgs
Hello I saw in the FAQ section this segmentCan I Transfer from eSIM to eSIM?Currently, the transfer of an eSIM from one device to another is not supported.However, we do offer the option to transfer the service from one eSIM to another. To make this ...
HiI changed from Bell to Public some days ago. I can access data, make and receive calls, but I can't make or receive SMS messages.I tried opening a ticket or asking the bot to speak with a human to help me, but then it sends me to a login screen. Wh...
have subscribed a highly advertised public plan $29 for 20gb monthly. I have received the sim but not inserted due to following After making a three months charges payment to avail the discount the default setting went to $75/ 60GB monthly plan wit...
Please can someone help us... We try to activate the subscription and there was error and it will not go back or forward we do n't know what to do... Did anyone face such a problem
I accidentally locked my SIM card
I just returned from a trip to US. I have the 40GB Canada-US plan. Data worked well until I hit about 12GB and then it throttled way back, particularly on AT+T. This also happened on my wife's phone with the same plan. The data was so limited it was ...
Not able to input credit card information…multiple attempts.
Hi, I am currently on a 75 GB within Canada and the US Data at 5G Speed plan.I was hoping to downgrade for a month or two to a ~20 GB plan and then get back on the above plan. But looking at the current plans, there seem to be none which offer data i...
In the last 2 weeks I have had numerous dropped calls
Tried Firefox, Chrome. Same issue as last month, seems to be permanent. How am I supposed to pay my bill if I can't input a credit card?
Does anyone know how to access your own voicemail from another phone while in the United States? Or access online?
Hello,Trying to change my plan to the $21/Month - 3GB data (Brand new). When I go into my change subscription it doesn't show this plan. I was at $20/Month - 1024MB of data, so I wanted to be at the same rate but with the new plan. It didn't offer me...
My phone bill doesn’t renew until the 4th of may, 2024 so I don’t understand why my text messages won’t send
How can I start a plan/account using payment vouchers I don’t have a credit card
Why can't I send or receive picture messages?
I used the wrong browser and signed up and was charged for a new sim and plan. I want to use my existing email and change that plan I need a refund and to fix it
With the new rewards program, my bill will jump by 54%. If I quit PM in the middle of a billing cycle, do I get a partial refund? Do I have to tell PM I'm quitting or does the new carrier take care of that?
I received an SMS from public mobile today thanking me for signing up for "public points". Upon further investigation this apparently cancels my subscription rewards, making my bill more expensive. How do I reverse this? I'm not interested in "pub...
Anyone else not feeling this Pubic Points program? I was on the old rewards program for over 5 years. Referred friends, got loyalty & subscription credits of $7 each month that helped lower my bills each month. I was forced to move to this new Public...
Hello, I am customer of public mobile for years Just now I received a bill that is $16.95, usually I only pay $12.43 monthlyAny explanation?
Hello community! I hope you can help me. Each time I log into public mobile.ca to view my points the system requests I activate my phone. My phone is already activated. The system won’t allow me to go any further preventing me from topping up online ...
Why is it that all of a sudden my bill changed from 33 dollars plus tax to 40? I have not made any changes. Does it have to do with the new rewards program?
Great job. Before the update, it was slow. Now, it isn't usable. I'm not surprised.How do I turn off voice mail. While spam messages don't ring they still can access my voice mail and they dont say anything. They fill my voice mail every day. What's ...
Hi, Friends,I subscribed 20G plan for the initial three months. So I have a total of 60G data or 20 G per month. I want to know if I don't use the entire 20 G within one month, can I transfer the remaining data to the next month or the remaining data...
I created an account with the intention of starting a subscription, but am unable to log in. I just keep getting an error message. ("We encountered an error processing your request" Error code XXX). I tried changing my password, but still just get th...
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