Phones not calling out or letting me send texts

[Briansheldon]

I broke my phone screen recently and got it replaced soon after, for some reason now since I got it back I cannot call out or send texts even tho it reads my Sim chip and my plan is active, so wondering if anyone else has had this issue before and maybe knows the solution to fix it?

[softech · Accepted solution]

@Briansheldon what phone is that? You don't have another sim card or eSIM setup on the phone other than the PM sim?

Try Reset Network Settings after a complete device reboot

You can also ask PM CS agent to re-provision the sim

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there