Something is off here @Hnausacaptive How do you have poor reception but your phone needs a new eSIM?
Sounds like you need to refresh your network settings and also have Public Mobile to reset their end as well.
Create a ticket for them to reset.
Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
Also, depending on your phone, your phone may only be capable of 3G. 3G in your area may have been removed.
