7-11 SpeakOut ignore our request to transfer the number to Public Mobile.

[ROASTED]

The porting request was made yesterday by Public Mobile and I haven't received the validation SMS from SpeakOut so far.  I've sent a request via their CONTACT ME, while they acknowledged they'd received my request, there is no validation SMS from them so far.  So, I sent them a reminder just now.  Just wonder what can be done to make them do it.

[ROASTED]

Hi softtech/Oracle; hairbag1/Mayor/Maire,  Thank you so much for your advice, however, Angelo had solved the problem for me.  He completed my porting on Saturday Aug 30.  Timing is very important as my account would become inactive after the month of August.  Thanks again!  ROASTED

[softech]

@ROASTED 

Did you provide PM with your IMEI or SprakOut PIN as porting info?

First, there is no account number with Speakout, so, porting have to be done via IMEI or PIN.  And remember, Speakout does not send SMS for port authorization and it might takes time

For IMEI,  Speakout uses the IMEI at time of activation or at some point in your account history, not the IMEI currently on the network.  This means that for older Speakout account that you have changed phone since you joined, you might need the IMEI from a phone several years ago.  So, what you provided might or might not work

You can call Speakout customer service and provide them the IMEI that you have to see if it matches what they have on the account.
If it does, then you can port with the IMEI only, instead of the PIN.  But If you no longer have access to that IMEI, Speakout Support will not disclose the IMEI to you, and you will have to provide Public Mobile with the PIN.

[hairbag1]

@ROASTED 

you can use this link to direct message Customer Support to get to resubmit the port request. Make sure your SpeakOut account is still active and in good standing.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437