I'm not receiving my OTP

[Marc_Ricci]

Hello, 

I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there is no option to send to email. 

Thanks for your help. 

[hairbag1 · Accepted solution]

@Marc_Ricci 

it's a must that you activate your new account using the Public Mobile app. 

If that doesn't apply, use this link to message Customer Support to get status of your activation...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437