Data Add-ons not kicking in

[FeelinFine]

A few months ago I changed from an old plan with 250MB data monthly to the  500MB one.  But since then, my data add-ons don't activate once I use up the given month's data.  It doesn't tend to happen too often, but this is the second month now where I have used up the 500MB monthly, still have lots of active data add-on available (3 add-ons in there still totalling roughly 6GB data), but my data access basically ceases and I get cut off until the next monthly renewal.  As I say I have confirmed the valid data add-ons, and this didn't use to happen with the old plan...once the 250MB was used up on that one, I could seamlessly continue accessing data/internet and the amount would be taken out of one of the add-ons.  But since changing to this 500MB plan, now my add-ons don't take effect anymore.  II've shut down and restarted the phone a couple of times, but no avail...still no data access.  I hope someone can help or know of the cause/solution...basically my usage of the smartphone gets basically "dead in the water" until next renewal, so is all but useless until then (these days data/internet tends to be more critical in general, than voice-only).  Plus of course this all being the whole point of having data add-ons as extra/backup in the first place.  Anyway thanks in advance for any help.

[FeelinFine]

Actually.  I've been mulling this over a bit and I can't say this all makes any sense.  WHY would the mobile data just get shut off by itself like that, right at the data limit of the plan?  I clearly had been using data up until that point (that plan usage does show the full 500MB used for this month), and I *have* been using data in the plan in the months I've had it, generally without issue.  The data limit setting on the phone, I confirmed is still at 2GB, as it always has been.  So what could cause this to get turned off like that?  Also...this happened in one month prior also, but not consecutively...not last month, but the one before I believe.  I struggled with it, but as it was close to the end of the billing cycle, I just left it then started using data again when the month renewed.  I certainly didn't find or touch this "mobile data off" setting.  So why would it have started working again, allowing me my monthly data allotment, in the following month?!  This entire thing is actually seeming a bit worrisome...I mean what is going on here.  Mobile data going on/off by itself at the plan limit is not any feature I know of.  I don't know if anyone else will see this (after marking it all "solved"), but not sure if I should be worried about all this weirdness...certainly never happened with the 250MB plan or before (been a PM customer for many years)...

[FeelinFine]

@softech 

Well.  I cannot believe this (something I tend to keep saying on these forums), but...you were right.  Not with a limit (which I have always had at a high-for-me 2GB), but rather that somehow, for no reason that I can fathom, the "mobile data" option got turned off, at the ~500MB mark.  I don't know of any Android "feature" (or bug for that matter) that is supposed to do this, and I certainly never turned it off myself, but...there it is.  I switched the option back on, turned off wi-fi to test, and...sure enough, I can use data again.  Sigh.  I'm tempted to say I hate tech these days (ahem), but...instead I thank you *very* much and profusely.  I suffered with this a good chunk of the first month it happened, and even this time hesitated many days trying my own troubleshooting before resorting to bothering the forum, but now am very relieved (and more than a tiny bit frustrated maybe) that it is fixed so "easily".  And great for me to know what to keep my eye on if this symptom recurs.  Anyway again *thank you* very much, I am grateful.  Brilliant problem solvers in this community, from my experience...

[softech · Accepted solution]

@FeelinFine please confirm if your phone has data limit enabledas it could block data usage after the limit is reached 

If you are sure it is a system issue, ask PM CS agent to confirm

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
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