Switching to a lower plan

[AsiyaAbbas]

Hello

I'm currently on a 40 dollar plan and would like to downgrade to a 20 dollar plan. However when I log in that plan is not available though it is available on the public mobile web page. Is there something I'm missing? Are there rules that you can't down grade? Thanks

[slusagm]

thanks 

yes, I see this $18 plan for all account I am managing, plans that are cheaper and higher than $18 all see this plan.  

[saje_ward]

 If you check today, there is a new $18/m plan that is available to all users. You may have some success in switching down to that plan when your plan renews next (that is an option when you go to switch your plan). Once you're on that plan, you will then be able to see other plans that are the same price and more expensive. The issue that you are likely facing is that PM doesn't allow users to downgrade. This new plan is one of the few times that users are able to do so.

Good luck!

[SML90]

I have the exact same situation on my end! For the same price I can 'upgrade' to more data at the same price OR upgrade to much more data at a higher price. But there's no downgrade option, and there certainly was a lower cost option when I was signing up. 🙂

Has anyone successfully navigated this situation to go to a lower cost plan? I would love to hear the answer in case I want to switch in a few weeks. 

[Dunkman]

@AsiyaAbbas 

Public mobile offers personalized plan options for existing customers.  Recently, Public mobile has made it difficult to :"downgrade" plans since most personalized plan offers are more expensive than the existing plan.  

P.S. I will move your post to the Get Support Section to get better visibility and more responses. 

[dabr]

---

@slusagm wrote:

You can change to any plan you want. You can only change to those offer on your My Account 

---

Hmm...doesn't the first sentence contradict the second (correct) one?

[slusagm]

You can change to any plan you want. You can only change to those offer on your My Account