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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

unlimited text and picture messaging issue?

My plan states "unlimited messaging plus unlimited international text and picture messaging" but I can only receive text messages but not able to reply to the text message, what's the issue here. I never had this problem before but only recently. I h...

2ndchance by Great Neighbour / Super Voisin
  • 235 Views
  • 4 replies
  • 0 Bravos

Resolved! No internet

Show me how to set up internet which I subscribed yesterday, please. Thanks,

Miiki by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Resolved! Promo Question

I activated my plan on the 5th of September 2023 and I had a 2 gig bonus for 12 months. I have just logged in to check the duration of the bonus and I see that I am on cycle 12 of 12 for my extra 2 gig bonus. Shouldn't it go right up until the day be...

Mich2718 by Great Neighbour / Super Voisin
  • 210 Views
  • 4 replies
  • 0 Bravos

Resolved! Can/US subscription switched today

hello peepsmy plan switched to the CAN/US 40GB 50.00 plan today. when I checked by subscription this is what it looks like now. Is this what others are also seeing? no where in the plan description does it mention the US component. What gives?  

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Mypubic by Good Citizen / Bon Citoyen
  • 183 Views
  • 1 replies
  • 0 Bravos

Log in with NEW phone number

Last year I subscribed to a Public Mobile Plan for a few months. I created an account and everything. Then I stopped using the service for a few months. But I left my old account information, thinking it would be deleted for inactivity. Public Mobile...

ES2023 by Great Neighbour / Super Voisin
  • 302 Views
  • 3 replies
  • 1 Bravos

activate a new card

hi, i want to activate a new card, but the app can't be downloaded because the app is not compatible with my device, due to the region of google play

royw by Great Neighbour / Super Voisin
  • 125 Views
  • 2 replies
  • 1 Bravos

Resolved! Call foarding

How do I set up call forwarding from one PM number to another PM number? It doesn't seem to work for me when I set it up on my phone.

RC007 by Great Neighbour / Super Voisin
  • 179 Views
  • 4 replies
  • 0 Bravos

Resolved! Charged me twice

I've been charged twice in June.Is there any support staff can help me with this?

lakex1 by Great Neighbour / Super Voisin
  • 151 Views
  • 3 replies
  • 0 Bravos

Resolved! Recovering previous number

Hi,I was a public mobile user and I left the country for some months. When I got back my account was no longer active. I got a new sim card and open an account, but I would like to get my previous phone number (it is not assigned yet). How should I p...

JuliaL by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Resolved! Network issue: no signal during power outage

I have a network issue.Basically whenever there's a power outage, I lose cellular signal. This has been going on for a long time, and affects 3 other Public Mobile clients, and 1 Virgin client.My husband on Rogers though, is not affected, he has sign...

Resolved! Phone service cut off

Hubby's phone is paid through my credit card. Payment was denied, and his service cut off. How do I make a payment when we can't get into his account.

Wendy711 by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Resolved! US/Canada plan - US partners and does it really use 2G calling?

Hi,For the US/Canada plan which roaming partners does PM use in US? I have read in other posts that it is only t-mobile now.I have also read on some posts here that it uses 2G for voice calls in the US. Is this true?Any idea what will happen when t-m...

elliotk1 by Good Citizen / Bon Citoyen
  • 501 Views
  • 10 replies
  • 0 Bravos

Resolved! Billing error

HelloI had added 1GB of data but it looks like I was charged for that and then 3GB? The 1GB was 15 and the 3GB was 30. Can u please adjust this as I only wanted to add 1GBThank you 

Alissa87 by Great Neighbour / Super Voisin
  • 171 Views
  • 2 replies
  • 0 Bravos

Locked out of account and in an loop

Some help here would be appreciated.  I managed my son's phone and account up until now.  He wanted his account to be his so went to start the process not aware of this new Eversafe sign in.  I mistakenly changed what I thought was his account/passwo...

Bowser95 by Great Neighbour / Super Voisin
  • 265 Views
  • 3 replies
  • 0 Bravos

Prepaid 1 month only

Is it possible to signup for a plan for just 1 month, I have a family member here from out of country and just need a plan for 30 days. 

Resolved! Can't sign in on both desktop/mobile with both firefox or chrome

When I try to sign into my self-service account, I got the username/password, received the phone text code from the telus number and then after confirming it kicks me back to the publicmobile.ca home site.Then when I try to click the sign in button a...

makinganame by Good Citizen / Bon Citoyen
  • 454 Views
  • 12 replies
  • 1 Bravos

Resolved! Iphone5 compatibility

Hi,Can I use IPhone5 from Telus on Public Mobile network? If yes, what plans are compatible?Thanks 

g00gle by Great Neighbour / Super Voisin
  • 348 Views
  • 7 replies
  • 0 Bravos

Just signing up - Got an error message at the end

I was just setting up an account.  I selected the CDN - US plan, I had my own phone, purchase a SIM card.  After the payment mark the application gave me an error screen.  basically saying my payment had been received but there was an error in settin...

markdd by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Can't get OTP for registration as lost previous cell phone

Trying to use the number from a lost cell phone to register for PM services.  Every time I try to access my account it asks for a code that is sent to the cell number that I am trying to register.  Of course I can't access the cell number because it ...

DanaMc by Great Neighbour / Super Voisin
  • 214 Views
  • 5 replies
  • 0 Bravos

Network and SMS

Hello,my phone cannot send or receive texts and there is no network connection. I have restarted, taken out the SIM, reset the network, etc. Nothing is working. I can't even get into my account because it asks for a text. I'm posting this on a family...

GK926 by Good Citizen / Bon Citoyen
  • 243 Views
  • 7 replies
  • 0 Bravos

Regarding my eSIM

Hi, I purchased eSIM and tried to login butthe screen said that they’ve noticed I have an active public mobile account and in order to full acess, they will send a 6 digit code to my old phone number (I had an account in the past) which I don’t use a...

dieutebenisse by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 0 Bravos

Resolved! US roaming plan

Will this plan now work in the US 

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Peterr03 by Great Neighbour / Super Voisin
  • 347 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM Card Shipping

Hi All,I am not sure if anyone might know the answer to this, but how long does it take for Public Mobile to send out a sim card? Their automated message said it would take two business days to send it out, but I have yet to hear anything about it. 

ClintonJ by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 1 Bravos

WHY IS IT IMPOSSINBLE TO REACH CUSTOMER SERVICE.

I HAVE LITERALLY BEEN TRYING FOR OVER 24 HOURS TO LOGIN AND CONTACT CUSTOMER SERVICEI HAVE CHATTED WITHTHE NONSENSE BOTI HAVE CHATTED WITH THE NONSENSE SALES TEAM - WHICH IS VERY ACCESSIBLEBUT FOR SOME REASON - TO SPEAK TO A HUMAN BEING AT THIS COMPA...

VeryAnnoyed by Great Neighbour / Super Voisin
  • 581 Views
  • 21 replies
  • 2 Bravos

No data after plan change

Just wondering why I don't have any mobile data after my plan change last night... payment went through fine... I tried submitting  a ticket but still no answer 

Jonathan847 by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 0 Bravos
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