Community

update billing information

i have two accts that were deactivated because my billing information was not up to date.  I would like to reactivate and update my billing information

How to access my account

US Roamimg Volte and alaska coverage

So it sounds like US roaming won’t work in alaska from another thread i read. Any eta when public mobile will introduce volte? It would be a shame to switch from public mobile just because of this issue. I have an older 2017 samsung a5 and i’m not 10...

Can’t access my account

How do I change my email address

how to find my account number without an online account

hi, i want to know how to find my account number without having an actual account i can log into 

How do I fix a incorrect MEID?

When setting up new account i got message that I entered wrong MEID and number transfer wasn’t completed and someone would contact me.  How do I fix the number so my phone works 

Ported from Rogers to Public

I ported from Rogers to Public yesterday, and I can confirm that I am active on Public networkBut my Rogers accounts till shows activeAnd Rogers and Public have same phone number registed I do not want to keep paying for my Rogers serviceDoesn't the ...

811 calls go to wrong province

I live in ontario. When i dial 811 while in ontario it connects to 811 in quebec - which is not relevant.I have checked my address is correct on my account.I asked at telehealth ontario and they say to contact my provider.I tried but got a useless ch...

Sim Card fraud and waiting for ticket

Hi, I experienced SIM Card Fraud, ( my data was nearly all used within a few days of renewal). I ordered a ticket yesterday but have not received anything yet and I do not know where to look. I have interrupted the SIM card on my phone as well and di...

Is there family plans available?

Does Public Mobile have Family Plans?

How do I change my plan

Hi, How do I change my plan, I went to plans and add-ons but it didn't have any new plans just that I could increase/decrease by a GIG 

Can't make a call or receive calls.

I activated my account and transferred my number, yet I can't make a call and receive calls. I was also charged twice in. First time with this service. I transferred from Roger, and i dont phone services for 3 days. I really disappointed

Question

Hey! I keep trying to reset my password but every time I try enter a new password I get “there was a problem resetting your password, please try again later”any suggestions? Been trying for long time 

Can't make a call - I get a message that says I don't have an active plan???

It is now 11:38 p.m. and I am trying to call my son who is driving home and I AM UNABLE TO MAKE A CALL FROM MY CELL PHONE TO CONTACT HIM - I KEEP GETTING A MESSAGE THAT I DON'T HAVE AN ACTIVE PLAN AND THAT I NEED TO MAKE A PAYMENT TO ACTIVATE MY PLAN...

Account have been suspended?

Logged into my account today after I couldn't make any calls in the afternoon.Pre-pay information was deleted, and because my account wasn't paid, my account has been suspended.After going through the re-activating process, I still can't make phone c...

Bought us roaming twice, can I cancel one?

I accidentally bought us talk/text and also us talk/text/data. Can I cancel us talk/text but keep us talk/text/data?

Using my phone in Costa Rica

Hello, Does anybody have any suggestions on how I can get access to data for my phone while I am in Costa Rica? In Mexico it was easy to buy a very cheap sim card with data, it cost about 20 dollars for a month. Thanks in advance   

Bank Withdrawl Option

Is there any option to use a automatic bank withdrawl void cheque to pay bill not credit card for elderly parents 

Port Out from Public Mobile

Hello  I would like port out from public mobile  It isn’t going through how do I fix this or get help ?

calling minutes

I have a $15 plan which has 100 minutes of outgoing calls. Is 800 number counted？ 7-11 Speakout counts （100% for sure).

Can't make or receive calls

Every time I try to make a call it automatically drops the call. And I can't receive calls. My son tried to call Mr and it just rings busy.plwase help. Account is active and haven't made any changes. This started about two hrs ago

NO SERVICE

I have not been able to get incoming calls or make out-going calls since Thursday March 2, 2023.  The lack of service is ongoing all Friday, March 3, 2023.   What is happening to fix this?  Many others are having the same issue.

Ticket

How do I contact an agent and get a service ticket? I have tried all the suggestions in the Community but nothing works.

Phone will not make or receive phone calls. I have already had a long chat with Simon and he said co

Phone will not make or receive phone calls. I have already had a long chat with Simon who said come here and he send me a ticket to get to a service agent

6uc2 message when making outgoing calls to ANY number

Hope someone can help. My account is active. Phone was working fine yesterday. I have made no changes to the iPhone 6 yet today calls to any number get the same 6uc2 message. This is not a recent switch to public mobility so not a sim card issue. Pub...