Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all,I purchased a physical public mobile sim and successfully activated my number transfer. Upon inserting the SIM after completion, I received no cellular service. I thus began to be patient and wait. I've tried the SIM on 3 different unlocked ph...
How can I suspend my service with PM?Whats the benefit of it?
I followed the steps to install the esim on my iphone which is compatible. I see the esim installed but my iphone won't allow me to turn public mobile line on.
Text bubbles are now green on iphone, they were blue to start, just started using this today. is this because of the current service upgrade?
How do I change my login password? I see a way to change a 4 digit PIN P/W but not the login?
Hello,The compatibility check for Samsung Galaxy A80 said it was compatible, now when I get to step 6 it says it is not supported.I reached out to an agent and they said they could not assist, and to come here.thanks for your assistance
[Outage Alert] Mobile Data and Voice for Kamloops, BC 911 Fallback CoveragePlease note, there is 911 wireless fallback coverage provided by an alternate carrier in this region. If you wish to enable a potential wireless fallback connection beyond 91...
Why my phone does not ring when someone calls
I am a new client. I am debating between public and freedom. One of the perks of public is the international minutes. However, I see that the 29 10G and the 35 60G plans include 100/500 international minutes with note next to them that says that they...
Just signed up - when I select to transfer my old cell number from Telus, the app says it is not a valid number - it clearly is. Confused - help!
I just ported my number in, there is no data service now. Could yu check why?
I am unable to receive any calls on my phone. Outgoing calls are not a problem. I have rebooted the phone several times and confirmed ringer is on. Also tried a Telus and Koodo sim card in phone and had no issues. Replaced sim card on spec and still ...
I change my phone number and now I can't get into acc
Unable to retrieve messages it says person is unavailable
I need help retrieving account, cannot log into my account and forgot which email I used to activate my account. Can someone help please!!
(1) I used reward points last night to purchase US roaming 15 day T&T but when I check under subscription usage it lists my add-ons as: 2 GB one-time data bonus, 500 one-time int'l LD bonus 500 mins, and reward 1GB US Data (15d) 1 GB. Soo...have I ...
Looking to switch providers. Does anyone know if there is a discount offered for multiple plans? I need 4 or 5 lines .
Hello, I am unable to log in. I get an email verification code, and I enter it in without issue. However, It requires a second verification code via text message. I DON'T receive it and so I am unable to get in to reactivate my account. I am so ...
Can’t receive texts
How can I arrange a payment schedule
Is there a way for me to transfer over my number from my home landline from my work location? I would like to replace my public mobile number with my home number, and make my home number accessible on my cell phone. Thanks,
I want to be able to pay my wifes phone on the same invoice
How can I revert to my old plan. Currently not able to make or receive calls. Text is working.
Me and my fiance want to combine accounts into one for ease of billing, can this be done? Also, can it be done without either of us losing any special plans we might have?If so, how do you do this?
Do you know how to reset network setting specifically on iPhone. Don’t want to reset the whole phone
I have to update my plan but I can’t because of maintenance. Can’t call or text. This is ridiculous.
Hi everybody ! I had some payments on my bank account that were not made by me so I locked my card and called my bank. They took care of it but it just happened to be on the same day that my cell phone bill comes out. This morning I unlocked my card ...
Hi, I was just wondering if it would be possible to get the PM app updated to include the ability to add funds to your account from your registered card (the one that payments are coming from). Currently, if I want to do that, I need to log in from t...
