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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25865 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 37537 Views
  • 185 replies
  • 29 Bravos

Resolved! Legacy Rewards or Public Points?

I'm still opted into the legacy rewards program and am saving $6 a month with loyalty and auto pay. Is there any advantage to joining Public Points instead? I'm pretty sure the legacy program is better but just wanted to check!

Atmd by Good Citizen / Bon Citoyen
  • 894 Views
  • 7 replies
  • 0 Bravos

Resolved! Customer service?

Is it possible to talk to anyone in customer service, like a real person over the phone? I can't find a support number anywhere.

Atmd by Good Citizen / Bon Citoyen
  • 693 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto-pay bonus gone?

I've been with Public for over 5 years now. I'm pretty sure I used to get bonus data for having my account set up on auto-pay - no longer. When did this change?

Atmd by Good Citizen / Bon Citoyen
  • 807 Views
  • 7 replies
  • 1 Bravos

Resolved! Year end bonus?

For the last two years I received a year end Data bonus and bonus minutes from Public. I was expecting it this year too but never received anything. Anyone else in the same boat? I miss my bonus!

Atmd by Good Citizen / Bon Citoyen
  • 403 Views
  • 3 replies
  • 0 Bravos

Resolved! error message with sms

when I try to send a sms, I do not see the phone number or the name of the contactinstead, I see this:Mobile functionbidiUnicodeWrapToLTRKotlin reflection is not availableDomicile functionWhat is the proble, every thing was woeking fine for the last ...

JVG1 by Great Neighbour / Super Voisin
  • 689 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost

Hi, i went to buy a Sim Card &  voucher for $35.00 & I want to sign up but I can't without a credit card. Can someone please help me out with this as soon as possible.

Resolved! How can I get my pin

Please I need my pin. How can I get this information

Lere by Great Neighbour / Super Voisin
  • 338 Views
  • 2 replies
  • 0 Bravos

Resolved! 100 gig deal

Is this for one month only, or does it continue like a regular subscription?

Joneser by Great Neighbour / Super Voisin
  • 351 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of account since January 26

I have been locked out of my account since January 26, I had to create a new account just to post this. I have tried waiting for days to login, waited for days again to try the forgot password option. Nothing works and I keep getting a user locked ou...

Eleisha by Great Neighbour / Super Voisin
  • 568 Views
  • 4 replies
  • 1 Bravos

Resolved! How do I get an eSim QR code emailed to me?

I am changing phones from a samsung S22+ to a S24 ultra and it needs to scan a QR code to register the new device.  I need a QR code but dont know how to get one?

shichen by Great Neighbour / Super Voisin
  • 972 Views
  • 5 replies
  • 0 Bravos

Unauthorized access

My service is not working and wend I login, I can’t do anything and get unauthorized access notice 

S1234 by Great Neighbour / Super Voisin
  • 336 Views
  • 3 replies
  • 0 Bravos

US Data Add on not working

I ordered US data add on , was billed for it and it’s not working. What is a customer service number?

Gawnzo1 by Great Neighbour / Super Voisin
  • 343 Views
  • 3 replies
  • 0 Bravos

No service and issues with my account

I get unauthorized access when trying to login ti my account. My service is also completely shut down. Nothing is working since the morning. Cant even get support as I cannot log a ticket. It says 404 not found. Please help or I am switching provider...

OmarKanash by Good Citizen / Bon Citoyen
  • 506 Views
  • 5 replies
  • 1 Bravos

Resolved! ADDING AN EXTRA PHONE NUMBER/LINE

I would like to add an extra phone line to my account. How do I do it? Will I get a promotion for the new number?

T7-P71 by Great Neighbour / Super Voisin
  • 518 Views
  • 4 replies
  • 0 Bravos

I already pay $26.64 but still my sim doesn’t activate

Hi I am a new customer and i activated my number . I choose 24$ plan, and i put debit card details as well so money ($26.64) has been deducted from my account and still my number not activated and asking me to pay that money again so why i have to tw...

Zaqmlp by Great Neighbour / Super Voisin
  • 508 Views
  • 5 replies
  • 0 Bravos

Getting continual "new voicemail" from same number

I've had an account for a long time. From the beginning i have always received a new voicemail notification from 1 778-580-xx01.  When i delete the notification, it usually appears again within seconds. What is this? And how do i get rid of it? (Bloc...

TJKinBC by Great Neighbour / Super Voisin
  • 518 Views
  • 5 replies
  • 0 Bravos

Cannot send text

In the past few weeks I'm unable to send texts from home.  Most the time the icon shows that i don't have a data connection.  I have wifi (if that is an option) - but doesn't use it.  I'm using the $25. plan.

TJKinBC by Great Neighbour / Super Voisin
  • 618 Views
  • 5 replies
  • 1 Bravos

Resolved! Account problems

How in the world do you speak to an agent? I've had over $100 taken with no service. Anyone available to help solve this issue?

Dwald by Great Neighbour / Super Voisin
  • 419 Views
  • 3 replies
  • 0 Bravos

Transfer number

Hi! I need help! Public mobile never transferred a new service from my old number they give me a new one. I don’t want that, I want to keep my phone number. Please I have been trying this for 2 days without solution.Thanks 

estefiqf by Great Neighbour / Super Voisin
  • 207 Views
  • 1 replies
  • 0 Bravos

Deceptive local caller ID calling from other side of world

Who generates the local number for entities calling from the other side of the world? I answered the call because it is a local number. The polite and honest caller told me he was from India and said it was a computer generated number. He says all co...

lesmfunk777 by Great Neighbour / Super Voisin
  • 673 Views
  • 6 replies
  • 1 Bravos

Esim to phisical sim(but no internet)

Today, I changed from esim to phisical sim card. Because I got new device(s24 from iphone).Phone number is working, can call and get msg, but only internet does not work. I restart several times, but It still doesnt work. Is there any solution to do ...

Sangwoo by Great Neighbour / Super Voisin
  • 597 Views
  • 6 replies
  • 0 Bravos

How to get a phone number

I signed up for an account last week. I have the SIM card in my phone. I can’t download the Public Mobile app as I can’t remember my Apple ID. I just spent 30 minutes on the phone trying to sort this out with Apple and got nowhere. Can you send me a ...

Nannyjo by Great Neighbour / Super Voisin
  • 228 Views
  • 1 replies
  • 0 Bravos

Payment failed

Trying to switch from Roger’s to a more reasonably priced plan, but when I try signing up for the 90Gb for 90 days, and enter my card details, it always says “payment failed” even though I know the card works

kizaru by Great Neighbour / Super Voisin
  • 385 Views
  • 4 replies
  • 1 Bravos

Calling international don't work anymore, 240min left

One call to France went through this morning, 3 min ok.all calls after that are failing, no tone, no ring, just silence.I still have 200+ min left on the International addon.Restarted the phone, I can call any local number, no issue with the phone.An...

EricL2 by Great Neighbour / Super Voisin
  • 579 Views
  • 5 replies
  • 0 Bravos

New sim caed

Hello, I purchased a new sim card online with this email:  ***@**..The date of the purchase is 02 Jan 2024, and I still have not received my sim card. I have paid for the plan, but now it has been a month since the purchase, and I have not received t...

Saeed__kh by Great Neighbour / Super Voisin
  • 238 Views
  • 2 replies
  • 0 Bravos

Particular says I have no minutes left.

Whenever I call a certain number I am told that I have no minutes left which is impossible as I have automatic payments and this happens only when I call one particular number.

bear10 by Great Neighbour / Super Voisin
  • 229 Views
  • 2 replies
  • 0 Bravos
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