Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My son lost his phone today and we cannot log into My Account to suspend the account. We cannot get the 2FA response and email is not an option on the resend. I've tried the workarounds that have been posted in other threads but we cannot get in. ...
I just sign up and was confident the phone was ESIM compatible but it wasn't, now I need a physical sim card, how can I proceed with getting a new sim under the new activation deal (sim fee $0) Thanks,
Can I use my current plan on a new phone? If yes, how is the procedure? I use eSim. Thanks
Got to end of process on App, received this message, Subscription Not Activated - something went wrong, etc. As suggested in a post, I tried logging out, waited 5 mins, log back in and after entering the validation code I received via email, it logge...
Hello,I've just realized that my unused data add-ons (holiday bonuses, etc) that had no expiry date have disappeared from my account. I am suspecting that this is because I had switched to an "unlimited" data plan. Now that I am switching to the CAN-...
As the question suggests i was wondering if the plan had unlimited data, cause that would be great.
I have a Samsung A70 that the specifications say is not 5G ready. Can I still be on a 5G plan, ie will my phone still work?
I activated the $34 50gb plan today but not able to receive confirmation password or otp. Even if I keep pressing resend, it doesn’t take me to email option.
I was unsuccessful getting the CS Agent to switch me from the $34 40GB plan to the $34 50 GB US-Canada plan. Does anyone know if I can switch carriers and instantly switch back to get the new customer option or is there a cooling down period before ...
Is the 20gb plan for $29 available to me in Alberta
I subscribed to a new plan on Public Mobile yesterday and started the Number transfer process. My previous provider is canceled now, but while transferring, a message popped up on my phone saying "Public Mobile number transfer failed" or something li...
Hello, I am in serious trouble right now, I lost my phone and with all the vital information. I do have a public mobile log in information such as ID and Password but as two step verification they need verification code which was sent to my mobile nu...
I have been trying to cancel. I got two numbers with Public Mobile. I call them and their system says the numbers don't exist. I log into my account and see no numbers registered to it. The payments still come out of my credit card but they say they ...
I'm currently upgrading to a plan which states that I can earn up to 2$ in points value. Does this reduce the cost of the plan by 2$ every month ? Is it added to my total rewards? I have 7$ of rewards per month so that would make it 9$. Am I correct?
Hello,I have tried activating my eSim which did not work. As I was activating, my previous service provider disconnected my service. Now I can't login to my account fully since EverSafe requires a code sent to my number (which is not receiving messae...
Hello,I'm porting a number and eSim over from another providor and I had an issue activating my subscription. Logging out of and back into the app doesn't restart the process, it just says I have to contact support.Help?
Hi...I need help receiving messages from my US Bank. I am unable to receive messages from the bank. What could the problem be? Please assist
Hi When I subsribe and paid for the $34 plan (Canada-US 5G 50 GB) with the physical SIM card, is the account active right away or only when I install the SIM card?
I am trying to add in my new credit card, the system is not accepting it, what do I do? I will be canceling my old one so this needs to be fixed or I will need to find a new provider.Its also very hard to solve a problem when you cannot call for help...
Hey everyone! I’ve copied and pasted a text I’ve received from Public Mobile on multiple occasions. When it comes through I immediately think it’s a scammer or virus but I am wondering if it’s actually Public Mobile? If it is PM why do they keep send...
Hello, I have some issues to pay my bill
Hi,I just paid for new $34 CAN/USA plan but during final step it failed. I have opened a ticket been over 3hr with 1 response asking for details. IS there a faster way to get my account up and running with number ported. Im about to cancel and not bo...
Hello-My family has several Public Mobile accounts, and I cannot get into any of them. The known passwords we set up are not working (these are saved in a password manager and I know they are correct). Our phones are working fine. I set up a new prof...
Hi there, Just considering to switch to your plan that does 50GB 5G data for $34/month. I have a teen daughter to add to the plan. What price might come to for both of us? Thanks
Hi Guys,I am looking to port my brother's number to Public mobile.I am not sure what is the process.I don't want to miss out on current promotions. If I order free sim card, shipping will take 10 days. Not sure if this promotion will stay for anothe...
Just a recent experience to be shared with community...Just transferred number from VOIP land line to P.M. it takes 2 to 3 business days for the process of porting to finish. The C.S. mods can't really change the speed for that..Usually it doesn't re...
During the transfer of mobile number process I inputted my EMEI instead of my Bell account number, I have now realized this was a mistake. Now, PM has sent me a message regarding incorrect ESN/MEID. Can someone please tell me how to get this resolved...
I apologize in advance if this has been asked previously.I am currently on the canada-us $50 / 40GB plan, and have a few rewards from "My Rewards", I also have quite a few "Add Ons" too, eg; long distance UK minutes.I am considering switching to the ...
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