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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 87 replies
  • 17 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 177 replies
  • 21 Bravos

update billing information

i have two accts that were deactivated because my billing information was not up to date.  I would like to reactivate and update my billing information

LFerris by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

US Roamimg Volte and alaska coverage

So it sounds like US roaming won’t work in alaska from another thread i read. Any eta when public mobile will introduce volte? It would be a shame to switch from public mobile just because of this issue. I have an older 2017 samsung a5 and i’m not 10...

christinand by Great Citizen / Super Citoyen
  • 35 replies
  • 0 Bravos

How do I fix a incorrect MEID?

When setting up new account i got message that I entered wrong MEID and number transfer wasn’t completed and someone would contact me.  How do I fix the number so my phone works 

CAP2005 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Ported from Rogers to Public

I ported from Rogers to Public yesterday, and I can confirm that I am active on Public networkBut my Rogers accounts till shows activeAnd Rogers and Public have same phone number registed I do not want to keep paying for my Rogers serviceDoesn't the ...

loschindler13 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

811 calls go to wrong province

I live in ontario. When i dial 811 while in ontario it connects to 811 in quebec - which is not relevant.I have checked my address is correct on my account.I asked at telehealth ontario and they say to contact my provider.I tried but got a useless ch...

mikec82374 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Sim Card fraud and waiting for ticket

Hi, I experienced SIM Card Fraud, ( my data was nearly all used within a few days of renewal). I ordered a ticket yesterday but have not received anything yet and I do not know where to look. I have interrupted the SIM card on my phone as well and di...

sbinette by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

How do I change my plan

Hi, How do I change my plan, I went to plans and add-ons but it didn't have any new plans just that I could increase/decrease by a GIG 

DeniseL by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Reminder text (Renew plan)

Hi, Did they stop sending us reminder texts about when our monthly plans are due? I didn’t realize that my renewal was this week and I’ve been using my LTE, here and there for the past two days… 

Jane080 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Can't make a call or receive calls.

I activated my account and transferred my number, yet I can't make a call and receive calls. I was also charged twice in. First time with this service. I transferred from Roger, and i dont phone services for 3 days. I really disappointed

Umuhamzah by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


Hey! I keep trying to reset my password but every time I try enter a new password I get “there was a problem resetting your password, please try again later”any suggestions? Been trying for long time 

april3 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Account have been suspended?

Logged into my account today after I couldn't make any calls in the afternoon.Pre-pay information was deleted, and because my account wasn't paid, my account has been suspended.After going through the re-activating process, I still can't make phone c...

mhkcho by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Using my phone in Costa Rica

Hello, Does anybody have any suggestions on how I can get access to data for my phone while I am in Costa Rica? In Mexico it was easy to buy a very cheap sim card with data, it cost about 20 dollars for a month. Thanks in advance   

socanadian by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Bank Withdrawl Option

Is there any option to use a automatic bank withdrawl void cheque to pay bill not credit card for elderly parents 

Cheryl012345 by Great Neighbour / Super Voisin
  • 2 replies
  • 1 Bravos

Port Out from Public Mobile

Hello  I would like port out from public mobile  It isn’t going through how do I fix this or get help ?

Cheryl012345 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

calling minutes

I have a $15 plan which has 100 minutes of outgoing calls. Is 800 number counted? 7-11 Speakout counts (100% for sure).

Resolved! Billed for the new 15GB plan but not getting it.

I received a recent text offer about the 15 GB plan for $40. I was billed $46 on my account taxes in but my account shows that I am only getting the $25 1GB plan. Can somebody please help me out here? 

Can't make or receive calls

Every time I try to make a call it automatically drops the call. And I can't receive calls. My son tried to call Mr and it just rings busy.plwase help. Account is active and haven't made any changes. This started about two hrs ago

Gayl3 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos


I have not been able to get incoming calls or make out-going calls since Thursday March 2, 2023.  The lack of service is ongoing all Friday, March 3, 2023.   What is happening to fix this?  Many others are having the same issue.

Mlady by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


How do I contact an agent and get a service ticket? I have tried all the suggestions in the Community but nothing works.

Lizblad by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

6uc2 message when making outgoing calls to ANY number

Hope someone can help. My account is active. Phone was working fine yesterday. I have made no changes to the iPhone 6 yet today calls to any number get the same 6uc2 message. This is not a recent switch to public mobility so not a sim card issue. Pub...

esksfan1 by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos
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