Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, Wondering if I need to contact Wind about my porting and cancellation. I never received a text message acknowledg my cancellation. Any body else have any experience regarding this , any input is welcome.I assume they know my number is no longer w...
hi, i just received my SIM card yesterday so i cancelled my phone plan with fido (it expired this morning) and activated my public mobile phone plan. when i insert the SIM card though, it tells me there is no network or only emergency calls are avail...
I'm just wondering what experiences others have had when activating. I tried activating almost two days ago now. Initially I got a failed activation but moments later an email saying welcome to the community and the payment was taken. Since then I ha...
I find it frustrating to have to hunt for basic information. I hope PM realizes this is not acceptable in an advanced society. Any way, my questions are relating to where can I find and what are the standard calling features in the plans, In no part...
It's been four days since I have ported my number and still can not receive any calls. Can anyone help me? Thanks! Lorraine
Hi, I just sign up and ported my number, I can't receive call and text but data and calling out works. How long does it take for my account to be fully active? Thanks
Hi all, Just yesterday I made the switch from Telus to PM and I've noticed two things.1) My reception dropped from full bars to around 0-2 with PM. I used the OpenSignal app to help verify that is indeed the case. Sometimes when I refresh OpenSignal ...
Hi,I was registering for a new account as I am transferring from Koodo but, after I put in my credit card details to register for a new account and plan, I got an error message. Now, what should I do? Also since I want to port my number and had selec...
Hi Mary: I've tried to reply back on private message but every time I hit the send but it told me that the message no longer exist? Anyhow after I got from work I rebooted the phone several all times but still no Data & not able to make or receive c...
HI, so yesterday i ported over two numbers which both got sms confirmation that the port went through. Though when trying to access the internet/data, both iphones were not able to connect to dataI have an iphone 4s and iphone 5 both which i inputted...
Anyone can help me?Thanks.
Hi guys, Just switched over to PM from Bell without a problem. I'm trying to set up my wife's phone but for some reason when I enter my PM phone number after it got ported over it says that the number does not beloing to a PM subscriber. Just want to...
So the admin gave me a temporary number with a temporary plan (21$). In my acccount it said that Im due 21$.. but do I need to pay that 21$? Because it's not the plan that I wanted... Also when I want to change the plan to the desire plan 40$/month (...
I am trying to order 2 sim cards, but its saying "zip code does not match billing address". The transaction went thru on my visa too but got that error.
The other day I changed my plan to take advantage of the new 4gigs per month offer. I am set to autopay, my plan renews on the 5th of this month. After this change I lost service for some reason. Can someone help. Just says no service cannot find pub...
Yesterday I tried setting up a new account. Initially it said registration failed but moments later I got an email welcoming me to the community. I have not been able to access my account. Just says attempt failed when I put in my user name and passw...
Hi: Does anybody know how to change your email address associated with your account?
If you purchase a voucher, do you have to wait a while before its active??? Theres a PIN# and a Ref#... if I enter either when trying to add it to my account I just get this... "Unfortunately, Voucher could not be added. Please verify the Voucher and...
Hi, I ported my number from Fido to Public Mobile, and I get an error saying "Network locked SIM card inserted". My Fido SIM card is no longer active. I own a Samsung Galaxy Note 4, which I bought from the Samsung store, so I know that my phone is un...
Hello all, So, today I activated my account on PM. When I initially looking at the service a few days ago, I put in my IMEI number and I thought it said my phone was unlocked - turns out, I didn't read properly and it just said my phone would work o...
I signed up with public mobile sometimes around May-July, and have been happy to use the texting/SMS alone, however I've always added the data for emergency use. That said, being more mobile NOW data is a little more important. Why do I lay this out?...
I just registered, and recieved an email confirming my registration and that my credit card was charged, but I can't access my Self Serve account, Public Mobile is not recognising my email or phone number, and my phone says the SIM is invalid. What s...
Hey, I switched from Telus to Public Mobile yesterday. I have always had terrbile reception at my house with Telus (an issue with the cellphone tower in the region). However when I drive to work, if my phone had no network connection it would always ...
Hello, When I was with Rogers, I think I had space for 30 messages in my voicemail inbox. With Public, I understand it's 10 messages. Is there a way I can get this limit extended by a little bit? Almost every time I check my messages, I get a short m...
I only have ON plan. But if I travel outside ON. Can I receive or make the phone with the LD addon?
I just got my sim card and I was trying to activate it and port my number over from fido, but everytime I try to do it it gives me Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assis...
Hi guys, It looks like the PB portal is not working.Once I login, I have the error: Oh no!It looks like something went wrong, but don’t panic. Sometimes after login it looks ok, but once I go to the change plan section, I got another error.I have 3 a...
I have looked quite a bit on the community and see a lot of discussions (esp from 2015) related to getting data working on iPhone 4 (latest supported iOS is 7.1.2 so it cannot be updated) using http://unlockit.co.nz. I have tried just using a collea...
I've sent PM's to Shazia and Mary about this, but thought I'd post here too. Received sim.I changed my Koodo account email to a different email.Activated my sim, requesting a new number.Data, text, phone works.When I log in and try to change my numbe...
Hi I ported from bell about 21 hours ago and I'm having some issues with the public mobile service.Any calls to me go directly to voicemail and I don't receive any notification. Lte,texting,and calling out all work fine.
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