cancel
Showing results for 
Search instead for 
Did you mean: 

Port from Koodo

graciebrox
Great Neighbour / Super Voisin

Good evening,

I'm in the midst of helping my wife activate her new service with PM but saw that I need to request assistance to transfer her old number from Koodo.  What is the process surrounding this?

 

Thanks very much

2 REPLIES 2

Lieux
Oracle
Oracle

If you was with prepaid with koodo...you will need moderator's help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and ask them to do it

If you was post paid you can do it yourself. But it's better to take a number from public mobile first and when everything is working ok go in your self serve account and in the tab plan add-ons change your number.

Alex888
Mayor / Maire

The best way would be to innitially register with a new number so she will continue to have a phone. Then go into her account and request to change the phone and port the Koodo number. Then send a private message to a moderator with her account info and ask them to complete the port, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Make sure that you keep the Koodo number active, it cannot be ported if the account is closed.

Need Help? Let's chat.