03-12-2024 12:41 PM
I submitted a request to transfer a Koodo number to public mobile. Koodo already cancelled my account but the number is still not working within Public mobile. Now I am locked out I cannot communicate .
Solved! Go to Solution.
03-12-2024 12:59 PM
@Vkarimwa
If your Koodo SIM is still working then it is in the process of porting your number over to PM…this could take up to 2 hours.
Once the Koodo SIM stopped working then reboot your phone by powering off then power back on.
03-12-2024 12:45 PM
@Vkarimwa since you already submitted a ticket . Keep and eye out on your community inbox for their reply .
HI @Vkarimwa
i think you properly cannot even make outbound calls. And you are physical sim? try to reboot phone and try sim on another phone
if you cannot even make calls, it is an account setup problem. Support agent can help. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". If any issue with ticket submission, you can submit by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
