Lost my phone and my service is on hold

[Dave_Short]

I lost my phone when I was in accident and my service is on hold and i"ve lost all my back up codes to my emails to get into my other public mobile account. I do have a new phone and a new sim to get activated

[walleyewill]

Weird looks like my other reply here disappeared too?!!

Anyways same issue as Dave but my phone was stolen. Customer support swapped my sim card first thing this morning. So Dave you might want to read my "Post Test" thread regarding the info i provided to verify my account. Good Luck!

[RavingRaven]

@Dave_Short 

Do you have enough info about your account to verify ownership? If so then you can contact customer support via private message to perform a sim swap.

First though you have to reactivate. As long as your account is not suspended via lost/stolen you can make a payment by voucher by calling 1 855 4PUBLIC and entering your 10 digit phone number.

Public Mobile vouchers are widely available at: SDM, Shell, Esso/Mobile, 7/11, Circle K, London Drugs etc....

Alternatively instant top ups (RTP) are available at Canadian Tire gas bars and Esso/Mobile for a $1 fee. You supply the attendant with your provider and 10 digit phone number.

Muskbird.com offers both vouchers and RTP for a reasonable fee. Interac e-transfers as payment has the smallest surcharge.

Once your account is reactivated you can request a sim swap as long as you can verify account ownership. Once sim swapped you can receive 2FA texts.

Contact customer support below....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Send me a private message for the info required for verification. (They don't like it posted publicly).

Good Luck!

[Dave_Short]

Wow really you didn't read everything properly did you? I said that I have a new sim card and phone not activated! witch means no new account no new number! Its not that hard to understand that without a phone number i cant get into my email to change my password and in other words no number no logging in to change anything i've done everything that has been suggested. I was asking for information that would help me get into my account so i can pay my bill there is no physical customer service out here. Chat bots are they worst form of communication for me to actually be able to talk to a customer service rep i had to post a question here first  and wait for a reply witch i did and still waiting for a reply. Sorry for my frustration i cant just call 611 and talk to someone as the new phone and sim are not activated

[BKNS27]

@Dave_Short 

You need to contact a CS_Agent to help you access your old account. DM them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If your old account is suspended for longer than 90 days for nonpayment then your number is gone and has been returned to the carrier you got the number from.

To check, you can call 1-855-4PUBLIC on the status of your old number. If the system can’t find your number then your account is closed and the number is gone.

[hTideGnow]

hi @Dave_Short

 is that issue resolved now? 

or did you submit ticket with PM? if not, submit one now and support agent should be able to help 

[Dave_Short]

I did exactly what I was supposed to do via TELUS representative and by public Mobile's direction on their website 

[Dave_Short]

I would like the same number I dont have access to my other account because my number  on hold. The problem is that I cant access my email or phone number or any other accounts i have.

[BKNS27]

@Dave_Short 

Since you already activated a second account with a new number.

You have 2 options:

1 - Keep your new number and login to the first account disable Subscription to close the account.

2 - To keep your old number, purchase a new SIM and login to your old account then go to the Account tab>Change Your SIM Card and enter the new SIM S/N.

Then login to the second account and disable Subscription to close the new account/number.

[slusagm]

You should not have activated a new account with the new sim card.  You should just message PM and they can link the mee sim card with your old account and phone number 

Check with PM to see if they can still do anything with the old number.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage