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My sim card order Not delivered yet

Great Neighbour / Super Voisin


I ordered a sim card 14 days ago, and it is not delivered yet. Any idea or solution to track my order?


Good Citizen / Bon Citoyen

I got mine from Amazon on Jan 26, was $7.25 (same price today) and delivered to my doorstep within 2 days (free delivery if you have membership).

@Halazakeya123- did it also take 3 weeks for you to get the sim??

Good Citizen / Bon Citoyen

The same with me

Town Hero / Héro de la Ville

@ansmo  Can take up to 3 weeks like other members have already mentioned . If you need one sooner try calling local Koodo kiosk around you for in person pick up. But you can always reach out to support for a status update on your SIM 

Getting support / submit ticket


  • Get help with your account with our virtual assistant, SIMon. Click here         [redundant material deleted ............ Luddite]        

Or while your already here and logged in the community


  • you can send a private message to our  CS_Agents by clicking here.


Mayor / Maire

No tracking options @ansmo 


Can take anywhere from 5 days to 3 weeks.



Mayor / Maire

@ansmo sim order with PM could take as many as 3 weeks

  since it has been 14 days, it should come soon, next week hopefully