SIM card Q?

[pm101]

Hi, I have eSim in my phone and wonder if I can order a physical SIM card to be able to use in my other phone in case I misplace my esim phone; ie have two points of access to my subscription eSim and SIM?  Thx in advance!  PM101

[softech]

Yes , you can change it back to a physical sim

get a Public Mobile sim card from

• Amazon.ca:  https://www.amazon.ca/gp/product/B06X9ZGDWG/   (Best and Quickest option, Free Prime next day shipping)
                      
• local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability ) 
• Via your My Account: https://www.publicmobile.ca/sim-card   or via PM app's Account page(Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card,  you can update the sim card number from either the PM app or My Account via the browser:

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email) 
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email) 

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

[pm101]

OK good to know Softech, many thanks for your help!  Can a eSim be swapped for a physical SIM card?

[softech · Accepted solution]

@pm101 , sorry you cannot

Only one sim can be active in an account at all time, whether eSIM or physical.  The newest sim activated with the account will be the one used, the older one will be voided after the new one is activated