System won't let me get subscription started

[Bilbo123]

I waited till my new P.M. sim card arrived and started the transfer process.  After going through the 6 steps, I just get the notice that SUBSCRIPTION NOT ACTIVATED.  It then says to get support.  When I try to connect with an agent, nothing happens.  How do I get an agent to help with this broken process?

[TheSterlinger]

@Bilbo123  yes, many issues recently. 

You can try the following link to contact Public Mobile agents gor assistance. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are not able to sign in and use it, use the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Agents usually respond to your inbox within 30 minutes to 2 hours.