Telus number still active after successful porting

[mfire8]

I had two lines with Telus. Created two accounts on Public mobile. Ported over the secondary line to PM first. Success. The number / Sim went "off" in the sim settings on iOS. Then I ported over my primary Telus number successfully to Public mobile. I have the esim showing my number, answered the authorization text from Telus. I have call and data services from PM.
It's been more than 5 hours, and my Telus Sim still says "on" in the iOS sim settings. 

Is it ported over? Or am I missing any steps? How long does it take for the main Telus sim to turn "off"? 

If anyone has any similar experience, please share any additional tips. 

Thanks in advance!

[mfire8]

Talking to the PM porting support team helped. The port was successful. I had restarted my phone bit early in the activation (did not wait for the message to restart the phone). That had caused my Telus sim to still be stuck in "active" state even though the port was successful. 

I talked to support team, they confirmed the port was successful. Instructed me to remove and reinsert the Telus sim. This turned the Telus sim "off" and I was then cleared to remove the Telus sim and toss it. 😊 

Thank you @hTideGnow for the contact information and suggestions. 

Happy to be part of the fam! 

[mfire8]

Yes, separate emails for separate accounts. 

[mfire8]

Yes # I received the text and replied yes. 
I will try PM porting team. Thanks! 

[hTideGnow · Accepted solution]

hi @mfire8 

did you got a porting authorization text from Telus and did you reply yes? 

it sounds like the number not ported yet.  But check with PM porting support team and confir2m.   I will send you the number to PM Porting support team  Please check your community inbox

[BKNS27]

@mfire8 

Did you use a different email address for each account? Because 1 account/1 email.

If you use the same email for both lines. The last number ported will over ride the first number then you need to contact a CS_Agent to straighten this out for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437