6 hours ago
I had two lines with Telus. Created two accounts on Public mobile. Ported over the secondary line to PM first. Success. The number / Sim went "off" in the sim settings on iOS. Then I ported over my primary Telus number successfully to Public mobile. I have the esim showing my number, answered the authorization text from Telus. I have call and data services from PM.
It's been more than 5 hours, and my Telus Sim still says "on" in the iOS sim settings.
Is it ported over? Or am I missing any steps? How long does it take for the main Telus sim to turn "off"?
If anyone has any similar experience, please share any additional tips.
Thanks in advance!
an hour ago
Yes, separate emails for separate accounts.
an hour ago
Yes # I received the text and replied yes.
I will try PM porting team. Thanks!
3 hours ago
hi @mfire8
did you got a porting authorization text from Telus and did you reply yes?
it sounds like the number not ported yet. But check with PM porting support team and confir2m. I will send you the number to PM Porting support team Please check your community inbox
6 hours ago
Did you use a different email address for each account? Because 1 account/1 email.
If you use the same email for both lines. The last number ported will over ride the first number then you need to contact a CS_Agent to straighten this out for you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437