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E Sim Activation Failure

y32li
Great Neighbour / Super Voisin

I'm a recent subscriber who opted for an eSIM, but unfortunately, the activation process didn't succeed. After three unsuccessful attempts, my current eSIM is no longer functional, leaving me without any service. Furthermore, I'm unable to access the mobile app as I can't receive text messages for account verification. I'm in urgent need of assistance!

5 REPLIES 5

y32li
Great Neighbour / Super Voisin

Nothing there... 0 message 

y32li
Great Neighbour / Super Voisin

I have been without the cell phone service since last night. And there is no response from the CS_Agents. What initial experience I get with PB! 

Mohawk44
Great Citizen / Super Citoyen

I had that issue. @CS_Agent helped me get my esim working . Took a few messages back and forth to get it going but they helped. 

Handy1
Mayor / Maire

@y32li  Please submit ticket with support using this direct link 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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