Billed but we aren’t set up for monthly billing

[Mischa12]

Hi, we were automatically billed for the month, but we are on a monthly pay as you go plan.

We didn’t set up automatic billing. 
thank you for your help.

[dust2dust]

Just for some clarity, it's 30 days not monthly and it's prepaid not pay as you go.
Are you wanting to keep the service going? Or you only needed it for a month?

[BKNS27]

@Mischa12 

That is just spam from PM for add-ons so just ignore it.

[Handy1]

@Mischa12  .this is just a random text for data add on 

[Mischa12]

Thanks, I just received this text, which would imply that I didn’t need to chose to respond to continue enjoying data service. We didn’t respond to this 

 

[Handy1]

@Mischa12  Depending when you joined you automatically sign up for auto pay but you can turn this off in payment tab manage subscription pages like this 

Turn  auto pay  OFF/ON  3 easy clicks

Or if you know the 4 digit PIN number

*611    

[hTideGnow]

HI @Mischa12 

when you Subscribed, you have checked a box to agree on Auto renew

Nothing you can do for the cycle that just renewed, but you can stop further charge. Please login My Account, go to Payment, Manage Subscription, then turn of "Subscribed" to turn off Autopay and it won't renew again

[BKNS27]

@Mischa12 

Once you activated your SIM, the system will automatically put you a on AutoPay.

To stop AutoPay, just login to your account and go to the Payment section and disable Subscribe but remember that PM is on a 30 days cycle so the renewal date changes every 2 months.

If you missed a payment, your service will be cutoff.