Poet Numbers Wrong one...

[Iam2fast4you]

I have an account and number with Public.

I attempted to port another number I own from Koodo but instead they ported the number from my Koodo to Public using the phone I already had on Public 

So now my phone has my kids number, he has no service, and my original phone number is gone.

Suggestions???

[Phil_Adelphus]

@Iam2fast4you  That's because you can only have one number per account, so the system assumed you were porting in a number to the logged in account to replace the existing number.  You will need to set up a separate account with a different email address for the other number once customer support has hopefully fixed the problem.

[eddieO]

@Iam2fast4you not sure if this can be undone but you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[softech]

@Iam2fast4you 

luckily they are all within Telus family and likely the wrong can be made right again.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there