Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am in the US for another 10 days and I have used almost all my US data. I have purchased a US Roaming add-on and US Talk and Text add-on. I have several GB of Canadian data. Do I need to purchase more US Data ?
I am going to the US next week and want to buy a 3GB $30 add-on roaming bundle. However my plan is 3G and the Public Mobile Roaming page says that 3G is no longer supported in the US. What I want to know is whether my iPhone 12 will work at all? I...
I HAVE sufficient funds in my account but receive a Payment Failed message when I try to buy data
Can I get the 75 gig package in saskatchewan.it says This plan is for Quebec residents only and intended for use in Quebec.and yet you all seem to be getting service in other provinces what is going on hear can I get this or not and how come nobody a...
Will my iPhone XR support 5G? Will upgrading to a new SIM for my XR allow me to operate on 5G network?
Hi there so I just changed my sim card to PM, I got the transfer text from virgin and replied yes. When porting in my phone number I apparently put in the wrong IMEI number however my account says its activated and the correct phone number is display...
Hi, I just ported my number from Fido to Public Mobile last week. Right after porting I can call out and also receive calls (and the phone rings). However in the last 2 days my phone no longer rings when my wife calls me and it becomes a major probl...
Have verified all info, reset phone and all other suggestions. Still not able to get there even though things have changed somewhat after the above actions. Right now, can't even get my account to highlight. It's treating me like a possible new user....
I purchased a subscription, online login is working, but the app is stuck after launch.Does the Public Mobile app need to see the Public Mobile SIM, in order to open?
Hello, I have been earning loyalty and auto pay dollar credits until May, when PM forced us to change to the rewards system. However, I subscribed everything at the same time with my mom, her account has more points than I do now, but she had the sa...
Hello,I have been using auto-pay and there was no problem with continuing the service. Today I received a text message saying " Your plan did not renew because we did not receive your payment. To resume your service make a payment at..."I logged in...
My wife got a new Galaxy A35 phone and everything is working well except for receiving group texts and pictures without data being on. I have this working fine on other phones with public mobile in our family but I can't figure it out on this new Sam...
I changed my subscription and I don't have service right now.and I can't add eSIM by using the QRcode from the email
Hello I was wondering if there is any way that I can switch phone numbers between 2 pubic mobile accounts. reasonI would like to have all the accumulated bonuses I have on a back up public mobile line to be used by the other line thats used all the t...
Subscribed To 5G effective billing date June 7 but not getting it
I’m am new and trying to set up my account. I am in limbo. Phone hasn’t ported number from previous provider. So I am in limbo, can’t use new account nor old
Hi, my plan is the $25 one plus tax, and i have over 50 points, if i redeem the $15 savings twice today will that zero my cost this month and the couple dollars left carryover to slightly reduce next month or is the part use of the second one going t...
Is it common for PM to shutdown activation and orders at night? I finally get family member together to help them signup; login to resume order and it will let me select plans, enter postal code, enter referral/promo's but can't enter credit card nu...
I need to learn my public mobile account number but can not find how to. I need suggestions for this.
I tried to change my $25 plan to the new one $19/month.Each month I was being charged less than $20 with $25 plan because of the per-authorized and referral points.Once I tried to change my plan on June 5, 2024, I just checked my bank statement and n...
Hello,On checking, Apple store verified that my phone's mobile services (talk, text ...) were blocked by service provider, i.e. Public mobile.Could someone please have a look and advise?Thanks,VnP
I'm having issues with my iPhone freezing video when recording. iPhone 12 mini. Troubleshooting has been challenging and I'm just wanting to wipe my phone and start over. With a physical SIM, I can do this. But what about an eSim? If I reset the p...
Hi, I just got my eSim today and I decided to switch from 4G plan to a 5G plan. Since, my speed maximum is ±5mbps. What is happening ? My phone is a S23.Thanks,
I am not able to use my iPhone to make outgoing calls? I have received a ticket but am unable to enter the information required to access the technician??
My wife and I both went for unlimitedMy son went for USAI figured I might go to the USA every 3 years or so and the unlimited data might be more important.My son thinks he will never use all the data and the USA might eventually come in handy.What i...
Subscription not activated in the PM app. What do I do?
HelloI hope you are fine. I bought an ESIM. At first, it is told that it is compatible with our Mobile phone. When is activated it, it is not compatible unfortunately. I want to refund it. I want to buy phisical sim card.Thanks,Sanaz
