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09-17-2023 05:40 PM
i have just switched from virgin to public, online, with esim option, and now unable to receive text messages to my old (ported) number
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09-17-2023 05:52 PM
yes, i got text from virign and replied yes but after that did not receive a single text
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09-17-2023 05:44 PM
hi @dm352818 not esim problem but porting was not done
did you got a text from Virgin asking you to approve the porting? you replied YES?
there is a team to call porting support to sort it out. will message you number to your Community Inbox
![](/skins/images/34AB3B0FE78BBE11DBF186F131BC3766/responsive_peak/images/icon_anonymous_message.png)