Not getting authentication code during login or password reset

[Kavithamsw]

Hello,

I am unable to login to account as I am not getting authentication code for the second factor authentication. I have ordered SIM card and subscribed to a plan during my order. I have also received the SIM card. But now since I am unable to login to my account I am not able to activate the connection. 

Please reset the account for the account for me to proceed to activate the connection.

Thanks

[RavingRaven]

@Kavithamsw 

I think @eddieO  has identified the issue as you don't really have an account until you activate. If your issues are occurring with the PM app then uninstall and reinstall it.

[cellphoneuser1]

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@slusagm wrote:

PM can help to complete the activation (update the sim card number).  Once all set, you would be able to login 

just message PM here

Number Port team: 1-844-232-7678

call them and they will help

please message me back and let me know how it goes

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Number port team doesn't help do activations.  I don't see anything about number porting talked about.

[eddieO]

@Kavithamsw I very important step in activating an account is to install the Public Mobile app on your device and to complete the activating by using the app. Were you able to do this? If yes then contact the CS agent as has been mentioned in the other replies, but if you have not please give that a try

[slusagm]

PM can help to complete the activation (update the sim card number).  Once all set, you would be able to login 

[Chalupa_Batman]

Hello @Kavithamsw 

First, these are public forums, not private. Please remove your personal information and remove the cs agent tag.

If you click on "Didn't Get Code" there should be an option to send it to your email. If you don't have that option, please create a ticket to get help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437