Forbidden A1 error code

[BWS1]

When I try logging in i get a forbidden a1 error code. Tried changing my password, no change. Tried logging in on a friends app that does work for him but that doesn't let me in either. Tried submitting a ticket to an agent but I get the same A1 error. Any help out there for this?

[hTideGnow · Accepted solution]

HI @BWS1 

if you got an A1 error code, only support agent can help to reset it for you

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage