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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22728 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34061 Views
  • 185 replies
  • 27 Bravos

Voicemail - callers get busy signal

My voicemail had been working for over 2 years now and suddenly when the call forwards to voicemail, you get a busy signal.   I haven't changed any settings.  I was able to access voicemail by dialing 1 on my phone and my greetings are there.    Ther...

BellaCat2 by Great Neighbour / Super Voisin
  • 257 Views
  • 2 replies
  • 0 Bravos

Number porting

I ported my number from bell yesterday, but I can't receive incoming calls or text. What can I do?

Ricky_5 by Great Neighbour / Super Voisin
  • 142 Views
  • 1 replies
  • 0 Bravos

Talk issues

I can receive calls but can’t make calls anyone know what’s going on

Santaclause by Great Neighbour / Super Voisin
  • 207 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't receive referral reward

One of my friend joined PM in March and applied my referral code in the registration. But untill now I have not received the referral reward yet. Would like to know what's happen?

4Siu1 by Good Citizen / Bon Citoyen
  • 562 Views
  • 11 replies
  • 0 Bravos

Bill and loyalty

Hi.My pay stopped because my credit card expired. Now I pay but I no received loyalty and automatic payment credit they charged full amount to my credit card 

Resolved! Switch number to another phone

My current phone has a public mobile e-sim. The screen is broken so I can't see it or use it. How do I switch my number to a new phone? Thank you!

Kan3 by Good Citizen / Bon Citoyen
  • 274 Views
  • 2 replies
  • 0 Bravos

SMS not working since Friday after number port

is there a CM online, I have tried to send a message and no one has gotten back to me. I ported my number from Bell and am able to send and receive voice calls, also data seems ok. but i cant get any SMS. I was told to send a note to CM alias, I have...

parveztaj27 by Good Citizen / Bon Citoyen
  • 525 Views
  • 6 replies
  • 0 Bravos

Cannot Message

Hello, I switched to Public Mobile this morning (13-May-2024), but cannot message right now. My iPhone keeps showing the phone number being verified. Without message, I cannot log into my account to do anything. Seek your immediate help, please. Than...

Mu_Ker by Great Neighbour / Super Voisin
  • 304 Views
  • 4 replies
  • 0 Bravos

Resolved! SMS / MMS issue migrate S21FE from fido

I have helped many people migrate without issue.  Usually resetting the APN setting to default populates them properly and all works. In this instance NOAny suggestions before a factory reset / wipe?Origin carrier is FIDO / ROGERS (phone number trans...

Levelbear1 by Good Citizen / Bon Citoyen
  • 286 Views
  • 2 replies
  • 0 Bravos

Can't receive sms

I need 2 factor authentication to login to my work emails, but I don't receive sms, please help resolve  

Olusegun1 by Great Neighbour / Super Voisin
  • 290 Views
  • 3 replies
  • 0 Bravos

no text messages or voicemail

Joined yesterday and port my number.I can receive and make calls but no sms text messages. No access to voice mailRam

Ram0101 by Great Neighbour / Super Voisin
  • 256 Views
  • 2 replies
  • 0 Bravos

Resolved! Avaliable funds

I want to add funds to my account from my Mastercard that is compatible. I just want to send money to my avaliable funds how do I do that. 

Dylan26 by Great Neighbour / Super Voisin
  • 466 Views
  • 6 replies
  • 0 Bravos

Need PUK and Can't get into account

My daughter needs a PUK to unlock her SIM card. However, I am not able to log into her account to contact customer service because when I enter her email and password it asks for a verification code that's been sent to her phone number. However, sinc...

BrittanyJan by Great Neighbour / Super Voisin
  • 393 Views
  • 6 replies
  • 0 Bravos

Unfinished number transfer

I initiated the number transfer and it seems stuck in progress. My phone still works on old provider except outgoing text.on mobile all I can do is outgoing calls.received a sms 48 hours ago and confirmed transfer . Received a message from public 20 ...

Johnac by Great Neighbour / Super Voisin
  • 322 Views
  • 4 replies
  • 0 Bravos

Out of Minutes???

This is the second time that I can't make a call because I'm supposedly out of Minutes on an unlimited plan... Last time they had to reset my account... Could any agent weigh in and help? I can't make a call because I'm supposedly out of minutes on m...

AnthonyLe by Good Citizen / Bon Citoyen
  • 404 Views
  • 6 replies
  • 0 Bravos

New Payment Method

Hello, for some reason it won’t let me update my payment information.When I input my new card number it says something like “sorry we’re not able to process that, try again later”. Been getting that message for a week or two. likely just a technical ...

Chris1997 by Great Neighbour / Super Voisin
  • 196 Views
  • 1 replies
  • 0 Bravos

iMessage waiting for activation for MMS messaging

my husband and I both switched to PM within an hour of each other. His phone is working fine. Mine will not send or receive messages from my phone number: waiting for activation. How long does this take and how can I fix it

Jayall77 by Great Neighbour / Super Voisin
  • 387 Views
  • 4 replies
  • 0 Bravos

Unable to cancel a number

I want to cancel a service I am getting billed for but don't actually have that line with me .Need help to cancel the line .Have tried contacting many times but did not receive any response.

PMC4 by Great Neighbour / Super Voisin
  • 264 Views
  • 3 replies
  • 0 Bravos

Reset password not accepted by eversafe

I successfully reset password multiple times when eversafe login verification reject the new password to my existing subscription acct. I have no choice but to create a new id to this community to as customer support agent for assistance to remedy th...

Pobj by Great Neighbour / Super Voisin
  • 175 Views
  • 1 replies
  • 0 Bravos

Scamming data

How can I possibly be using almost 1 GB of data when I am sleeping at 1 in the morning?   There is no way my data usage went  shy high in the early morning data.  I can see by other comments you are aware of the situation so why haven't you fixed the...

LGC1953 by Great Neighbour / Super Voisin
  • 170 Views
  • 1 replies
  • 0 Bravos

Login

I was trying to login to my account now, and it’s saying forbidden Ai. Why

Chijioke123 by Good Citizen / Bon Citoyen
  • 157 Views
  • 2 replies
  • 0 Bravos

Can't send or receive SMS on iphone 14 pro

Hi @CS_Agent, I recently transferred my number from Fido to PublicMobile, however, I am unable to send or receive any SMS text from my phone. Can you please offer some help?Thanks!Additional information1. It has been 12+ hours since the transfer.2. P...

Jerry1010 by Great Neighbour / Super Voisin
  • 203 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot receive/send text

Hi,Can anyone help me. I just changed my sim from Virgin Mobile to Public Mobile today. Somehow after transferring to the new sim (Public Mobile) I'm not able to receive and send text messages but I'm able to receive/make phone calls. I already calle...

Maribeth by Great Neighbour / Super Voisin
  • 353 Views
  • 3 replies
  • 0 Bravos

I can send MMS but I can't receive MMS

I am already aware of the changes since Feb 2024 that causes some older phones to no longer be supported for MMS and required APN updates to resolve.  My situation is still as follows.I can send and receive regular text messagesI can send picture and...

erotavlas by Great Citizen / Super Citoyen
  • 640 Views
  • 8 replies
  • 0 Bravos

Subscription Not Activating

Hi, I just created an account and tried to subscribe but I got a message that said subscription not activated. I would like to port my number. Quinn

q_mcc7 by Great Neighbour / Super Voisin
  • 194 Views
  • 2 replies
  • 0 Bravos
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