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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Travelling to GREECE ... is there a data / text/ phone roaming plan with PublicMobile.. I can't find

Bought subscription with Esim

Hi, I bought subscription with Esim, but unfortunately my phone is not supporting Esim. I would like to change to normal sim, but my account is not allowing me buy physical sim and as soon as login it goes to Esim activation.How to stop ESIM activati...

Resolved! Re: Porting number

I need this as well. Can't port my number to Freedom and there is no solution anywhere. Thanks.

Finishing my sons "subscription"

Signed myself up for public mobile, no problems. Sign my son up, pay for the monthly pkg I chose for him, they sent the Sim card, I did all the same steps but on step 6 it said that it could not be completed. I submitted a ticket they gave me a numb...

What plan am I on?

My Account does not even show me what my plan is any more? It automatically changed in may/june of 2024. My direct deposit amount went up 33%, but no idea what my current plan includes?

New plan did was not applied

I opted into the 3GGB $21 per month offer but it did not become active on the renewal date

Cancel plan

HelloI have not activated my account yet on my phone and I want to cancel. How Can I do that ?

Billing

Account is closed. How do I pay my bill

Lost SIM card during travel.

Current physical SIM card is European. I’m Canadian.What are the exact steps to keeping old number?Do I need to replace European physical sim with a Canadian one? Or can I just leave it in and buy an eSIM also?is it required to declare lost sim to pu...

Want to keep plan deal that expires before I can pay

I want to switch to public mobile and get another Sim card also New. Plan new sim can't pay till August 30th. The deal expires on the 29th of August. I don't want to lose plan deal price. How can I get it without paying now?

Resolved! Account login - no 2FA text

I transferred a second from another provider to PM using my an account. It looks like the transferred phone number has the new phone number so I no cannot receive a text on for two factor authentication to login to my account. Help would be much app...

I would like to submit a ticket

Transfer from Rogers impossible

Hello,I just received my SIM card and wanted to transfer my phone number from Rogers but they say 'this number is not available for transfer'.I have an account with my landlord, would it be the reason?In that case, what would be the solution? A new n...

Conference calling

(Conference Calling)Hi I can't make a Conference Calling on my phone wich is strange since I changed my plan 100gbCan yyou please check what is going on

Canceling my late father's account

Hi, I am trying to cancel my late father's account. You make it very difficult. I set it up for him therefore I have his login info. I have already canceled his credit card that paid his bill. Because he is on a 30 day plan I assume that non paym...

Payment History

Why can't I see my payment history? It comes up with an error and "Please try again?"

Resolved! Drone needs a sim card baby

How do i go about finishing the sim card activation without an app, Drone has no key pad

Resolved! Can't activate, login problem in app

Hello,I juste received my new SIM card. I put the SIM in my phone and I downloaded the Public Mobile app. When I log into the app with the right credentials, nothing is happening and I go back on the login form so I am stuck.I uninstalled the app, cl...

Resolved! Unauthorized Calls

Since I have signed up I have seen 2 outgoing calls to the same number that I never made both lasting 5 seconds. Has anyone else had this issue?

other

not receiving 2fa emails

I could not activate my public mobile SIM

Hello,I use an apple iPhone 6s. I am unable to activate my public mobile SIM because I could not get the download the public mobile app from the App Store. It seems the version of the OS I run on my phone isn't current enough for the app. is there an...

Travelling for 2 months .. can I stop my service ?

Hi, I am travelling for 2 months can i stop my service for ONLY 2 months then come back to same service, same phone number, same plan, same total paid, some everything?? If yes please explain how exactly should i do that.Thanks

Resolved! New to Public Mobile

Hi, I have the public mobile app on my Galaxy phone . When I go to the app the amount of data used always stays the same, yet the line underit letting me know when my month is finished updates all the time. have tried clearing the app cache etc but...

account number?

How do I find out my account number

Resolved! swapping SIM to other phone

I'm wondering how swapping my SIM to another phone works? I have a physical SIM.I broke my iPhone and temporarily want to swap my SIM to my kid's iPhone, so I can use data on it and especially maps. I can't even get to a phone repair shop without the...

Refer-A-Friend Promotion

Right now I have an account for my child's phone. Does this promotion work if I refer myself and add my own cel phone on a completely separate plan?

I've been overcharged

I have been a customer for about 4 years. I I haven’t been receiving any new offers for a long time even though my acquaintances have received many. What may be the reason?

Over charge

Hi can someone help me about over charge.My subscription: 34$/ month, why they charged me 39.00$

Pause data and phone calls

Hi, is it possible to set parental controls to pause the DATA and phone call access? I already set controls with my provide for WiFi and Internet but I think my child can still text with DATA and make phone calls. Any advice will help.

Resolved! New activation - need a physical sim card

Hi everyone,I've scrolled through the related posts but gotten quite confused. Needing your help please.I'm helping my family member set up her account but her phone is not eSim compatible. The current promotions wave the cost to an eSim, but what ab...

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