Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
For some reason the eversafe phone number associated with the account changed, I had previously received a text for this account, however new texts are being sent to a number that appears to be one digit off. I cannot log in to my account to change ...
Hello!! I just recently learned that my port from Rogers to Public didn’t work meaning I’ve been using a temporary number from Public mobile while my Rogers number didn’t get patched through. How do I go about fixing this so I can have my Rogers numb...
I keep getting texts saying I have to upgrade from my 4g account or risk losing service etc. Will this really happen? Or will they just boot me over to a 5g service eventually?
Anyone else experiencing issues with 2FA or logging into My Account using the website or app?
When I'm not near wifi why do I have to turn on data to receive text messages
Hey, I was offered a $20 plan that has 3 GB of data but it does not say if there are unlimited can wide minutes and unlimited text. Does anyone else have this deal and can you confirm the missing information? edited by computergeek541: changed the ...
I’m quite discouraged about PM over the last week because there’s no feature available yet to my knowledge, like Call Control. As both Telus and Koodo have this option and PM is part of Telus, I don’t understand why this company doesn’t get it. Ever...
CAN SOMEONE PLEASE HELP ME TO ACTIVATE MY NEW SIM CARD
The browser wont let me add my CC card !! BUt the APP will !! The browser lets me pick ESIM as i did an IMEI check and it will accept that my phone has an ESIM but the app wont let me pikc that as an option!! I tried to run a ticket but it would...
So after having my service just fall off a cliff a few days ago and not able to answer or make calls from my neighbourhood and getting 1 mb per second data I talked to a Koodo Customer Service rep on the phone so I could talk to the Koodo/bullet mobi...
Hello I am really missed off , I have registered for a new subscription for my niece, however I used my phone to start the set up process I also choose a number from you public and now everytime I try to log in you are sending an authentication code ...
I need to cancel my husband's cell phone account. How do I do this?
I purchased a sim card and did not receive the sim card
Followed all the instructions and after swapping SIM cards and restarting my phone, it still shows no service 12 hours later. What do I do?
CONFIRM YOUR IDENTITY To confirm it's you, enter the 6-digit code sent to ********994 This is what I see, but the text never comes to complete the process of setting up my account. I wonder if my phone number is still connected to my old provider? I...
I live in Canada. I use an iPhone 14 Pro Max. Before I left on an international trip, I had 2 eSims installedCanadian company 1 was set as my primary phone line to use when sending messages and calling contacts and creating new contacts. I only have ...
Still asking for sim ME
Please help. I’m paying monthly via cc card but when I log into my account it thinks I’m a new subscriber and asks me to create an account. I need access to my actual account to update my cc card asap.
I need to get in to my account to change credit card info and I am locked out. I am using my husbands account right now to type this message. Help help help
I referred a friend but my referral code was not accepted. What is the next step?
Can any one let me know how to permanently fix "Not registered on network" error on android phone? When I turn on and off Airplane mode, then it works fine but again it shows the same error after few hours.
How do I do a referral to a friend
I click the link to open a ticket and it brings me to the useless chat bot. I ask the chatbot for a link to the ticket and it brings me to the useless help page linking to the chat bot.Maybe someone can actually help with the issue, which is that my ...
It claims that my old iphone is capable of eSim (it was working for a while) but it is not capable of transferring eSim which makes no sense to me. Every time I try logging in on my new phone in literally any way I can think of trying I just get erro...
Hi there! I did step by step as your request by reset network but my phone still not connected can you tell me what to do
Hi, i'm looking to send sms in bulk but im afraid that my account get flagged again. any solution?
@CS_Agent Whenever I am adding new mastercard in my profile its showing an error. Himanshi
So maybe this is so new that PM has not had a chance to update their knowledgebase and staff yet, but this is where I'm at now...Signing up for a new account, selecting eSIM option, entering the IMEI, the IMEI is identified for a Google PixelWatch3, ...
