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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos


@CS_Agent  I just tried to activate my esim and transfer my old number to it. The service cannot be activated. 

LeiCui by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

User Lock Out

My wife is also a Public Mobile customer.  She has been locked out of her account for more than two days already, and for this reason, she won't be able to change her subscription nor add funds to her account.  She is desperately seeking help.  Can s...

MerryMerry by Great Neighbour / Super Voisin
  • 29 replies
  • 1 Bravos

Data reduction

Hi, thereI notice my data from 12GB every month changed to 12GB for three months, this is not the plan I sign up for, it is not acceptable to do this to your loyal customer, I am modified! 

Jadelin1985 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Low call volume

Hello,I recently changed from android to apple and the in call volume is extremely low. I contacted Apple and they didn’t know how to fix it.  The volume is on high but still no go.  I am using the 3G setting but the LTE setting doesn’t work either. ...

Willow23 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

What happens to the reward draws?

PM had several reward-point draws in December 2022. What happened to them? Nothing has been mentioned since. Could PM clarify about the draws?EDIT: just checked email, it says "Contest runs until 2023-05-01.  Winners will be contacted by email within...

ezl007 by Good Citizen / Bon Citoyen
  • 7 replies
  • 1 Bravos

@cs_agent Number transfer

I am trying to transfer my number from Telus. I missed the confirmation text from Telus and now need assistance. 

Data no more available

I have the 15$ package with 250Mo on 3G and I don't have access to internet anymore since a couple of days (new bill cycle)... but I'm still paying for it!!!Did Public mobile turned off 3G internet access?

Alexpo by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Registering T911

Please help me complete registration of text 9-1-1 service. Thank you.

KP4 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Voice Mail

How do I change the number of times the phone rings before the call goes to voice mail?Couldn't find any setting for this in my phone.Thanks.

Hollinger by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Transfer esim to another phone

I setup esim on the wrong device when setting up PM. How do I change esim to the other iphone? Going through the Apple menu gives an error to contact PM.

GregA by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Lock out

My wife has account and when I got on it earlier no problem then when I went to login after I had the wrong password I guess now I’m locked out any idea how to get into my account and this lock never happened before 

car62 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Resolved! US data/talk add on not working

Hi, I was unable to start a ticket. I added the US roaming talk/data add-on to my account. But the service is not working. I’ve restarted my iPhone XS numerous times, switched the network from automatic to T-Mobile but the service is not working (sho...

Haus973 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Transfer number issue

@CS_AgentIm trying to transfer my existing number over from Koodo prepaid but I was told to submit a ticket first. Please help as my legs are getting tired. Thank you

Yvonne58 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Logged out

My partner, who also uses Public Mobile has been unable to log in, due to the fact that he changed his email address without letting Public Mobile know and forgetting his password. Also his credit card info needed to be renewed, but he couldn't log i...

Ans3 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Voicemail hangs up

Hi I'm not sure if anyone else is having an issue the last two days when I try to check my voicemail the call doesn't go through and then the call is automatically ended. My plan is still active and I've never had problems accessing my VM before. Any...

shelbylyn by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! bonus for referred customer

I joined PM through a friend's referral yesterday and received my welcome bonus today. And I am still expecting my one-time credit for the referral bonus. When will I be able to receive it? Any ideas?Thanks for your time~

FredatPM by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Unable to submit ticket

Is anyone else having issues submitting tickets everytime I try to access the page it says error code (XXXX) and boots me to the overview page 

XxdanxX by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Number transfer

I did not a sms message to reply to yes transfer my number it is saying it’s pending 

Unable to login on my chromebook.

Unable to login on my chromebook. When I try I get, "This page isn't working" redirected you too many times. Try clearing your cookies. "  I cleared the cookie but was still getting the same message as above.  Very frustrating . Everyt...

bob17 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Troubles connecting to 5G network

This may be a question for a CS rep but thought I would start here and go from there.  Current phone is OnePlus 8T.  According to specs this phone does have 5G compatibility.  I have been using this device around 2 years with PM on a grand-fathered p...

Just_a_guy by Good Citizen / Bon Citoyen
  • 30 replies
  • 2 Bravos

Resolved! US roaming

going to Alaska, buying US roaming talk-text add on, am i able to call/receive from toronto?

ray818 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

EverSafeID / Log in Trouble

I used what had been "current" log in info to get then a prompt for EverSafeID. However, I wanted to change my email to the one i use most frequent as my previous was old and I no longer use it. The one I entered mustve been associated to an old phon...

PCx506 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Need refund for Us roaming add-on

I purchased the US roaming data and text &call. No matter what I tried I couldn’t use any of the services. Now I’m back to Canada. Didn’t use any data either text&call. I need a refund. 

Chen_33 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos
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