No response from support

[Sylvain17]

I have gotten no message back from support

[Terry-Remington]

My experience is that they usually respond within an hour or two.

But always within 24 hours. Did you have a pressing issue to resolve?

[BKNS27]

@Sylvain17 

Staff hours is from 9:00am to 10:00pm EST.

Depending on how busy they are. They may take up to 4 hours to message you back within their work hours.

[Handy1]

@Sylvain17   They usually reply in 1-2 hours sometimes longer , but If you have already submit a ticket with support , you need to keep an eye on your community inbox for their reply 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage