Can’t access my account

[afarrell]

How do I change my email address

[esjliv]

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@afarrell wrote:

How do I change my email address

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Firstly, @afarrell are you a current Public Mobile customer? Only someone with an activated SIM card and a plan has access to My Account/My Rewards.

If you are not a customer, you can activate a SIM card here: https://publicmobile.ca/en/bc/portal/activation

Then you will get set up with access to your My Account using your email and assigned password.

Or, if you ported your number out from public or have been in nonpay suspended status for over 90 days, this also closes your account with Public, and you have no access to My Account any longer. Is this your case?

[pmbc]

@afarrell You'll need to contact the online support agent to change your email address for your account.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a KB article about contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Meow]

Only agent can do that for you.

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

[softech]

@afarrell   Only PM support can assist with email change for My Account

Please open ticket with them using Chatbot

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there