Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have now been 3 days without a phone. I updated my payment info but am unable to process payment. How does a person get to talk to a live representative.
I would like to use a US credit card for my subscription but there is no place to enter a billing address and my billing zip code is (of course) different from the postal code associated with my phone number.
If I switch from a 90 day subscription to a current 30 day plan, will I lose the loyalty deduction? I have been with PM for 5+ years. I also use auto pay so the total discount is significant. Can anyone confirm how this works if I make the change? Th...
Recently I ran into the issue of not being able to transfer my eSIM from my old phone to my new phone. I was told that I must purchase a new eSIM from the self serve section of the mobile app. However, is it possible for me to purchase a new eSIM the...
Hello,I am having trouble sending text messages. I've already rebooted my old phone, took out sim and transfer it to another unlocked phone. These steps did not work.Thanks in advance,
I have a one plus 9. I had this problem before I swapped APN's to the newest one and I'm still having problems. When I try to call or even access the voice mail it immediately cuts out without a dial tone
My Phone data stopped working. I logged into my Account and is asking for Reactivation? When I say I already have a SIM, I get an invalid SIM. How do I recover my account?
Hi, I’ve been trying to call my banker’s international toll free number from the Philippines but failed. Public Mobile always say that the number I dialed cannot be completed. The international toll free number is IAC+800-8-6318000. I used 011 for th...
Tried to order, card got charged but order didn't go through. Saw a message about entering a ticket. Can an admin help me? My credit card is charged already and the sim order didn't complete
I went to profile, and transfer the number: xxxxxxxxxx but it said : "Unable to port number."If I still want to port the number: xxxxxxxxxxxxxxx, what can I do...??
I just bought a voucher, as I always do, to top up my plan. Everytime I dial *611 it says I'm calling T mobile and refuses to connect. Also can't find anywhere on the app to use the voucher, just to change my card payment. Anyone know what's going on...
Does anybody know when Public Mobile is shutting down the 3G Network? And which devices will be affected? edited by computergeek541: unrelated to the "community" category label
I originally got my number on my android through eSIM on my android now I need to switch my android to my iPhone, which is also eSIM compatible so I basically just need to buy an eSIM for my iPhone so I can switch my android to my iPhone
Hi,I changed my Public Mobile physical SIM card today from my current phone to a previously used phone that I received today from a vendor seller. The previous phone was working fine on Public Mobile for talk, text and data. But now the changed pho...
Hello, Unsure as to why I was charged $31.04 on Jan 21st and then $31.04 on January 23rd.....the oddest part of this is that only the payment of January 23rd shows up in my Payment History. Is it possible I was charged twice in error or will I see on...
Hello, I bought eSIM and while installing, it fails to install. In process it deactivated my physical SIM. Tried to reinstall the eSIM thru my account on desktop and scanning the QR code and that is also fails. While purchasing the eSIM, it did check...
Hi, any agent here? Or any people have idea? I cancelled my service on Thursday, but on the same day I am still be charged full monthly fee for the next bill cycle. Once I cancelled the service, my Public Account closed right away. I am not able to f...
Hi – I transferred to Rogers a few months ago but my account is still active. I am able to log in but nothing load.I'm trying to retrieve my past bills / invoices, is this something someone on support can help with
I signed up for a boxing day deal on the 4G/4Gb plan and 3rd month is supposed to be FREE. Why is my payment notice showing I need to pay for the 3rd month? I can't find any voucher or notice of the 3rd month free now that I am signed up. Please a...
My credit card was compromised and my payment couldn’t be processed. They shut my service down and now I’m without a phone which has been extremely inconvenient. I’m waiting for my new credit card to arrive . I was not even given a grace period of ...
I noticed for this month I did not have my rewards applied as per usual every month. But was applied after auto pay from mt account on January 21, 2024? Who can I speak with to figure out what went wrong?
