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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! how to log in account

My bank card was updated and now my cell phone is down and my email can't be verified at the moment, I can't log into my account, what can I do?Please help me , Thank you

Duplicate payment

I mistakenly made 2 payments on June 30 so I did not expect to be charged in August as there would be sufficient funds in my account. But on July 30 I see a charge on my visa for August. Please investigate and let me know if you need more info. Thank...

Referal list

Is there any way to see the list of people you've referred on the new app and website?

How to get another eSIM

Hi, I accidentally deleted my eSIM before confirming my account. When I try to log in on mobile, it sends a confirmation code that I obviously don't receive. How do I purchase a new eSIM?

Lost SIM and I can't log in to account as I can't receive OTC

I lost two SIM cards. I have two accounts for them. I know the password. I can receive emails associated with the accounts. I still can't log in to My Account I'm asked for a OTC (one-time code) as part of 2FA.How can I proceed to regain access to My...

Previous sim card not working and e-sim not available.

I have tried to change my plans on the old sim card but the account doesn't show my previous plan. Instead, it asks me to get a new plan. I got one just now with an e-sim card. I checked the IMEI and it said it's good to use. However, after I paid an...

The port of my phone number is not working

Can support contact me? When I use the 844-232-xxxx number it says there is no port for my number.I've received the request from my old provider and replied yes....then hours later PM sents me a message saying that I needed to re-instate my request. ...

eSIM, new phone update and removed.

I am kind of curious as to asking support, or even how to submit a ticket, i used the chatbot multiple times and all it was doing was sending me to error pages for ticket support. I am in need of a new eSIM to be sent, but i cant even properly submit...

Resolved! Stuck in install eSim

I have a Google pixel 3 XL and I am pretty sure during the subscription process I confirmed it can use eSim and I asked to transfer my old Lucky mobile phone number along with the subscription process.I chose my subscription, paid and got email to ac...

unable to process your payment

Hey, I just uploaded money onto my account in order to buy a US add-on, but the only message I get is, "Sorry, we are unable to process your payment at this time. Please try again later."Does anybody know how to proceed here?Thanks!

Sign in Changes.

I am very excited to finally see some changes being made in the Sign in and OTP Section! A while pack I made a post about some changes I'd like to see amongst Public Mobile, one of them being an extension of the 2FA 2-min Expiry.In my post all i aske...

Resolved! Repayment

I paid too much how do I get my money back?

Resolved! charged for a subscription that was cancelled? Who to talk to.

So on Aug 1/23 i switched over to another provider and took my number with me. BUT a week PRIOR to that i canceled my automatic subscription on my acct, BUT as of Aug 1/23 there is a withdraw of 33.30 out of my acct for Public Mobile....now i also pa...

Resolved! Incorrect ESN/MEID for number port

Hello,I got a message saying I entered an incorrect ESN/MEID when porting my number. Is there someone I could contact to fix this? I think there's a Telus contact I could reach out to, could someone send that to me? Thanks!

Resolved! How do you send a private message

Hi how do you send a private message to a a agent that has sent me a ticket that I need to reply to for the first time thanks you

Resolved! Old $35 account data amount

Does anyone remember how much data was included in the old $35 plan and how much extra data for autopay? I know what shows on the account but for some reason I thought it was higher. Total data shows 1.5GB available. Thanks in advance

Resolved! 2 accounts using same email

Last year we signed up through Walmart. I have the transaction summary. It lists the same email for both of us. When I login with the email it goes to my husbands account but when I click manage eversafe ID it has my info including my phone number....

Resolved! Refund for plan that did not work

I bought a 30$ US talk, text and data plan on approx July 1 and again around July 17. However, I was unable to receive texts, my data did not work and the phone was unable to be used/dial. I feel that I should have a refund for both of these plan pur...

Resolved! data usage adnormal

I just checked my data usage. The number seemed high on Aug 1, 2023 00:59 38MB , July 29, 2023 01:56 12MB and 00:56 9MB. I can assure that I'm asleep at these times and my phone is connected to wifi. Please advise.

I noticed this, think PM needs to rectify

When one makes a payment, Take the Old system, for the Desktop-Mode PM site, you can view payment history, BUT, for the New System where the Mobile App is concerned, The Desktop-Mode no longer has access to the Payment History, Plus, when adding fund...

Purchased Add on showing in payment history, but not listed in add on section, no data service

I ran over my data allotment for the month and bought the 200MB add on yesterday. Just realized today I'm still not getting data, yet the add on sections only lists my LD add ons, this 200MB is not there. I can download the receipt and it's in the pu...

Resolved! Esim transfer enquiry

I will travel to 2 places in USA soon, thinking to get Canada/US plan. However, I will use 2 different iPhones for the same phone numberA few questions1. is there a way to do iOS Esim transfer?2. If not, how to get Esim for second device and keep sam...

Resolved! Cannot log in account - no sim card

My mom went back to China early this year, she took the SIM Card with her to China.In the past, I alway login to her PM account and pay her service every month. after she went to China, I stopped paying the service, however, PM started to charge me d...

7B1

cannot connect even after phone restart or network restart

Error code

How come I keep getting error code UT1 when trying to make a phone call

Resolved! How to force eversafe to stop texting codes to phone, instead email on account

I am extremely frustrated by the changing of our accounts to the new eversafe system - it gives no option other than texting a code to the phone. Why do we not have the option to email the code to the account's email!?I am currently in the situation ...

Resolved! @CS_Agent

Help. I'm trying to subscribe, but when I enter my imie number the public app doesn't accept it

Resolved! Login issues

So i wanted to join public mobile so i created an account, i used my email, then created a password then it refreshed so i tried logging into my account, i cant login, the password and email are correct but it says there is an internal issue, please ...

Resolved! I need to get back my phone number

Hi, my account was suspended and my sim card is no longer available, so I'm renewing my services with the eSIM option, but I want the same phone number as the one i had on my sim. I need help with that please.

Resolved! Got chraged twice during SIM ordering process

Good afternoon!Looks like I have 2 Credit card charges after ordering a SIM and creating my account. How can I resolve this?Thanks so much!Sabrina

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