Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Good day,I have an Indian apple account on my phone and thus I cannot download the public mobile app to activate the eSIM. I do not wish to change my account but if my subscription gets changed to a physical sim, it will work. Please help me out with...
Hi all,I transferred from Bell, but it did not complete the porting of my number and I am not getting calls or texts. I did get a message that said it "Looks like you entered an incorrect ESN/MEID.". I tried the link it provided but it seems to be b...
US roaminG data not working, US roaming calling and texting not working. All Us add ons not working.
Hey all,I've looked through chats and have tried a bunch of options but can't figure out why I can't get my data to work on my phone. Received the sim yesterday, switched from koodo (not prepaid) - received the text, pressed okay, koodo account says...
HelloI have seen the other posts from people saying the plans are for new subscribers only and they they have had to cancel and resubscribe in order to get the other pricing. This doesn't seem logical. My daughters line is currently on the $25 per...
Hey, I tried to look through the community chats but wasn't seeing this specific Q&A easily, at least. Apologies if I missed it. I can access data with PM on my new phone, btw. I lost my phone in the Ocean and took that opportunity to get a new ...
Hello, I was able to transfer my number from the previous provider to public mobile.However, under the phone settings-sim card, my phone number is showing as unknown.Will it be updated or it's normal???I bought a subscription two days ago. Thanks.
How to get net work connection when I get error 7b1
I just tried changing my subscription using my existing public mobile SIM card however it said not valid. Then I tried selecting eSIM & now it’s telling me my number does not exist to transfer to the new plan?? It won’t let me revert back to my accou...
I bought a 15 day US roaming in Canada before I left for Arizaon, I expired yesterday and I cannot seem to add it again. What's wrong? I tried online and *611
Hi, trying to solve a time sensitive deal offer and submitted two separate tickets for resolution, no CS contact in any way, took screen shots of ticket info, so being time sensitive, this is not a great situation to be in, to hope someone maybe ...
I activated my sim card two days ago, but only can send/receive message. No phone and data services. Please help.
I just signed up for Public Mobile today. The esim ended up not working. I went back to my email and scanned the QR code but it just kept telling me to contact the carrier. I tried numerous times to submit a ticket but I was unsuccessful. I just want...
Hi,The app will not allow me to activate. It just shows a blank screen when I login. I need some assistance, as I purchased the plan 2 days ago and would like to port in from Koodo. Can someone please reply with next steps? Unfortunately I think this...
I will be sending a new client to the Walmart phone center to join PM. Will they accept my code so that I get the rebate on my PM account. ThanksPJ
How can I speak with a real agent? Otherwise I will complain!
Hi,I new here so please bear with me. I noticed everyone has a nickname under their own name. Such as good, neighbour, good citizen, model citizen, deputy/mayor etc. What are the names referring to? some sort of status on the community threads?
The How do I check if Public Mobile sim is compatible with the phone of my wife?
If I have a Samsung A8 that is only 4G capable and purchase a 5G plan (as I plan to upgrade the phone in a few months) Will the phone just use data at the 4G level or do I have to find a 4G plan.
did this add on 3 days ago Unlimited U.S. Talk, Text and 3GB Data Bundle im from canada but in florida and only text will work cant make calls yes i restarted phone and am on us roaming and at&t
Hello,I changed my plan in November and up til now I haven't been able to use any of my data. Any ideas what I could do to remedy this? Thank you
I was trying to port my italkbb phone # to PM during a new sim card activation. To confirm for full access , PM sent a code to my landline, and ask me to fill the code to PM app. But, but it was impossible to receive the code from my land line phone...
Online it shows $34 plan with 50gb data but when i tried to change my plan, it doesn't show me that plan. looks like some plans are only to attract new customers?
i bought 3gb addons and they charged me 90$. What i need to do ? to do to remove 60$
It's my first time with Public Mobile. Today my account is active, and waiting for agent help to transfer my number from Koodo prepaid.Now I'm holding two numbers as I was told, I had to get a new temporary number instead of transferring.Is there any...
Help please I just transferred my number from lucky to public yesterday and since than cannot receive calls or texts
