Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi!If I purchase the Canada USA plan, that means I can use my same number and can call anyone in the US or Canada as long as I am on that plan. Will it be long distance to my friends in the US to call me in Canada? Or will they just be able to call...
Why your service is so bad I thought Rogers was but you’re making them look good
Hi, I’ve been having issues porting my Freedom Mobile number over to Public Mobile. I have already paid for a subscription, responded ‘Yes’ to Freedom’s authorization request, and submitted a ticket for help where I was directed to contact Freedom, w...
I have already paid 150+++ in vouchers!!!!! I want the 40$ plan for 50gb also THAT I MISSED DUE TO ATROCIOUS SERVICE!!PM ME FOR THE VOUCHER CODES!IT HAS BEEN A WEEK TO A MONTH TRYING WITH YOU GUYS!3 YEAR CHSTOMER HERE!! WOW! edited by computergeek54...
Hello, I do not recall the email address and password for my account login. Please let me know how I can proceed to login as I need to update my payment info as my credit card has expired. Thanks!
Hi,I just subscribed to the 40GB 5G plan on Nov 25th and paid. And Was just wondering if I can change my plan and just pay the difference?Thanks
i am Locked Out of my Account different email than this community login as I cant even login, its locked me out even when I reset my password Need help ASAP please
Looking through bank statements I am searching for a pre-authorized name for Public Mobile. Anyone out there?
I bought a U.S. add-on for $30 but it is not working properly; I can receive texts but I cannot send them, plus I cannot make calls to Canada…. so frustrating! TIA
The ticket system is not working. We transferred our phone number to Public Mobile and it's been two days without it working. I can't receive phone calls. We have gone through the help chat and it takes me to a 404 page when trying to submit a ticket...
Hi. Where or how can I purchase an discounted sim card?
I am sorry to create another question about this topic, but my wife’s solution is nowhere.Her self service account AND community account is blocked. We tried to :- try again, try again after 1h, try again after 3 hours, try again after 3 days- reset ...
I want to change my subscription to the one below but when I try, the only option is $45. Help. It says online it ends today.
Hello- recently subscribed to a 5g plan with Public Mobile and noticed that my Samsung s21 Ultra now switches between the two connections even when in the same location.Settings look good including APN settings as well... Is this just a normal thing ...
This started happening after I moved over to public. My Doctor calls me using *67 + my number, but today, he was not able to get through and getting a call failed message. I just had a buddy try on his phone with *67 and he also got a call failed res...
Hello. I just signed up and would like to switch to eSIM instead of a physical card. Is that possible? My order hasn't shipped yet.
Hello, I am new to Public M, looking to get the 10g plan for $29, but in the fine details it says it’s for Quebec residents only. I’m in British Columbia, will it work here? And it says 90 day subscription, will it run out after 90 days and I need to...
The announcement said until the 28th. You would have thought you had until 12 midnight to get one of the great deals, but their gone now.
I am trying to activate my account. I'm being told that a code is going to be sent to a phone number that isn't my number - so I can't get that code to get full access. I'm not sure whats going on.
Hello, i am on the newer rewards system which offers me no benefit to autopay so i have a few questions regarding making manual payments. Can i manually pay via Credit card and not have it autopay every month or keep my card info on file?Will i have ...
Why do incoming calls go to voice mail, not all of them do though. Could it be because they are out of country?
Hi,My port request is stuck in limbo for the past one week. I transferred my number and requested a port of my previous work phone number (with rogers) to public mobile. Initially when I submitted the request I got a call from an agent that my work...
I’m trying to transfer over my phone but apparently I made an error with the IEMI number how do I fix that
My moms account is locked out, even when we try to reset password it still locked, need help ASAP please!
For older than 2023 old platform account What should I do with “unknown request failure” error message? That happens when I try to login in the eversafe account for first time.username and password is correct( as wrong username password error is diff...
I switched my subscription and found out that I am being twice now. Sent message to CA_agent and still not getting any response.@CS_Agent
Hi I signed up 2 days before black friday with the 34$ plan for 20gb and of course 2 days later they come out with a blackfriday deal for 34$ you get 40gb. I contacted an agent to see if he could change my plan on my account to the better deal. He i...
Hi, I am new to having my own phone...always been on a corp owned one, but now I have to get my own plan and need to understand how things work before choosing a plan that fits my needs. Sorry up front for the lamb questions... In looking at PM's...
Hoping someone can help:i bought a plan with esim last night. Download appeared successful as it shows up in my phone, and got a message for koodo this morning to change over number. Seems to have worked and my phone number now shows in the new esim ...
I just got new plan from Public Mobile yesterday.So I tried number transfer from Fido and it seems like working.but when I checked my number it has changed from xxx-xxx-4622 to xxx-xxx-6422Because my number change, I can not do anything with my work....
