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02-08-2024 08:37 PM - last edited on 02-08-2024 11:51 PM by computergeek541
Hi there!
I live in ON, want to sign up for a plan with Public Mobile, but both the site and the app think I am located in QC. When I go to enter my credit card payment info, it says that the plan I want is not available in my area code (the URL is set to an English QC one and I cannot switch it). I cannot find anywhere I to change the setting for my home province, as I am not allowed to move forward past the activation screen. As noted, I even tried downloading the app on my phone to finish the activation there (as suggested by a chat rep), but the app also says "selected province" is QC and does not allow me to change it.
I'm about to tear out my hair, please help!
Solved! Go to Solution.
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02-09-2024 09:28 AM
He just means the postal code.
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02-08-2024 11:49 PM
@BKNS27 wrote:That is strange. If you CC have an Ontario postal code and your phone number is a Ontario area code.
It shouldn’t be a problem so I will think it is a glitch on The PM app. Contact a CS_Agent by DM them at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
There is no requirement for the area code to be from the same province as the credit card.
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02-08-2024 09:46 PM
i was hoping uinstall and resintall with a new email address would work
I guess I am out of idea 😞 too. Really need support agent to get involved, message them here:
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02-08-2024 09:45 PM
Yeah, I wasn't kidding that it makes me want to tear my hair out!
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02-08-2024 09:45 PM
Like I said, this isn't limited to the app. It's also an issue with the browser on my desktop. I've tried doing this with a different email as well (in incognito mode) on the phone disconnected from wifi and was faced with the same issue.
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02-08-2024 09:39 PM
😕
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02-08-2024 09:33 PM
uninstall the app, reboot, reinstall the app
make sure the app is showing the correct province
create a new account using another email address. After account creation and before subscribing, check if the province is Ontario again, then start..
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02-08-2024 09:30 PM
I've tried both, no luck. See screenshots above.
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02-08-2024 09:29 PM
This is not limited to the app, it's both in the browser on my desktop as well as the app. When I initially signed up with my email on the desktop, it decided I was in QC and does not let me change this setting when I got o active (see posts above).
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02-08-2024 09:27 PM
I can change it on the main site:
However, when I go to active, it changes automatically with no option to change it back:
When I enter my ON postal code, it gives me an error as before:
There is no option to change the province at this point.
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02-08-2024 09:17 PM - edited 02-08-2024 09:22 PM
@SalPal from the main page publicmobile.ca there is a yellow box at the far right top corner with 3 vertical lines. When you click on it, it takes you to options. Click on Shop. You can change the home province there. It's set to Qc, click on it and it will show a drop down lists with all the provinces and territories.
See picture.
At the top of your page, it says, qc or bc, click on the qc on the right side, and it will open up the page with all the provinces and territories.
If still doesn't work, as previously stated error with page and you have to contact agent for assistance.
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02-08-2024 08:50 PM
That is strange. If you CC have an Ontario postal code and your phone number is a Ontario area code.
It shouldn’t be a problem so I will think it is a glitch on The PM app. Contact a CS_Agent by DM them at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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02-08-2024 08:46 PM
try using browser with Incognito mode
or try start the subscription from Public Mobile App, before you pick a plan make sure the app showing you the correct province
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02-08-2024 08:44 PM
I am located in ON. When I try to active with the link you provided, I am redirected to the following URL upon logging in to my account: https://subscribe.publicmobile.ca/en/qc/activation/payment
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02-08-2024 08:43 PM
@SalPal wrote:No, I have NO ties to QC in any way. Everything, including my credit card, is Ontario-based.
@SalPal and you are located in QC?
but without a credit card linked to a QC address, you need to set the province back to Ontario to get the proper plan
Try to subscribe from the browser using this link to select an Ontario plan:
https://www.publicmobile.ca/en/on/plans#ALL
But remember, after payment step, you will need to download the PM app and complete the rest of the subscription steps
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02-08-2024 08:40 PM
No, I have NO ties to QC in any way. Everything, including my credit card, is Ontario-based.
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02-08-2024 08:39 PM
your credit card is tie to a Quebec address? Only people with a credit card with a Quebec address can subscribe a Quebec only plan.
But there seems to be quite some problem with this error message (even the province is correct), so please open a ticket with PM support by direct message here for further assistance: