Creating profile

[Yancui]

Hello, I just signed up PM and cannot activate my account. It says my postal code is not the same as that on  my profile. I must unintentionally selected wrong province. How do I change my profile while it does not exist?

[hTideGnow]

hi @Yancui 

make sure your province matches what is on your credit card record.  It must be same.

[Yancui]

Thanks!

[Handy1]

@Yancui  You should be able to go back in the app till you can select province for top left corner I believe it is . Or uninstall the app reinstall it and start over and make sure you allow location permission while using the app . If you still have issues ask support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[TheSterlinger]

You can message Public Mobile csa directly at the link below for assistance since you cannot complete account setup. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437