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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone number not working

Phone number not working

Resolved! Never received my phone

I ordered a phone and it has been paid for on November 28th and have not received it. This company has the worst customer support I have ever seen I cannot even submit a ticket.

Resolved! Can't get into my self serve account because I'm locked out of the email.

when i sign in i cant because im locked out of the email i used to sign up with. and i want to change the email

Resolved! regarding public mobile account

I cannot go into my account, and want to know if my account has been closed since I just transferred my phone number to other provider. I also would like to know how to get my payment history.

Resolved! trying to get into my account

had to make a new register on here to ask on here how do i get into my account , im with pm need to get into my account i get link to reset password 10 diff times , never works , been trying all day , need help get samething over and over i reset p...

Resolved! How do I buy a phone, sim, PM on behalf of sibling in another city?

I'm trying to setup and pay for a new phone and service for a sibling in a different city. To keep things simple I'll buy the phone from PM and I'll pay the monthly charges.How do I do that? (Help says that the SIM can only be delivered to the pers...

Sim card cuts out a few times a day for the last few months! What is the problem with my sim card?

Resolved! No Holiday bonus email or text for me

Hi there, I was just informed that holiday text and e-mails should have all been sent out by Dec 15 and for some reason I was never invited. Is this just for certain customers of something all customers should receive? How do I make sure I don't get ...

Updated U.S. Add-ons

Hi all, Just an FYI. I was perusing PM's plans page and I took a quick look at the Add-ons as well. It seems PM has updated the U.S. Add-ons. Now there is a bundle including unlimited talk, unlimited text and 3GB of data for $30 (the previous bundl...

Resolved! How do I change the direct deposit information for auto pay if I cannot access my account?

I don't remember my sign in as it was set up by my Dad and he doesn't remember either. But I need to change the direct deposit information. Please help

Resolved! Forms of payment? International?

Hello PM Community! Is it possible to pay for PM service using a foreign credit card from Ecuador? If not, what are some other options for making payments? Thank You!!A

Resolved! Unable to access account

I am unable to access an account I set up years ago for my daughter. I used a dummy email based on my actual email, example: myemail.xxxxxx@gmail.com where my real email is myemail@gmail.com The problem that I am having now is I cant get past the 2...

Resolved! password reset not working

I have been locked out of my account for over a week now. I am unable to get in and activate my phone plan, it keeps telling me wrong password but when I go to reset the password it is giving me an error code. I am unable to make phone calls or texts...

Resolved! Address change

Please tell me how to change my email address

Resolved! Get phone bills after change the service carrier

I changed my service to Fido last month but I need all of my previous phone bills from public mobile. My account was suspended so I am not able to review them from my account. These phone bills are very important for me since I have to use them for i...

Resolved! Cannot log into my other Community account

Hi, My login for my other PM Community Account does not seem to work. When I do forgot password the email does not arrive. I have a repair order from my other account that needs to be followed up on but I cannot log in?What should I do? Trikkan2

Resolved! Account locked

Hi I want to change my email for account. I can not get the 6 digit from email because that I'm not using. My sim was locked few days ago. What should I do?

Resolved! Incorrect Billing

I opted for the promotion 20 gigs for $35 for 15 months. It says my new plan is 5 gigs for $40 and my Visa was billed $57.50 and disregarded $20 credit I have available in my account. Normally I'm on the $15 per month plan but opted for the promotion...

Resolved! Basic plan and long distance?

I was hoping to talk to a person, but see that is not an option. Disappointing. But thank you for any help. I have just signed up and have the 3 G $15 basic plan which offers 90 minutes of Canada wide calls. Does that include Canada wide long distanc...

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Resolved! Email reset

I need to reset my email address inside my account. How can I do this?

Resolved! Overcharged on New Plan

Just a heads-up to be careful when switching plans. I opted to delay the switch until my normal billing date. I switched from the $120 for 3-month plan to a monthly plan of $40. It's the same price but more data... no brainer. Well it looks like when...

Resolved! USA Roaming

I paid for a talk, text and data plan for the USA and I used one day all the merger data 250mg at which point they cut off my phone and text options. This left me out of the country in a difficult situation. I was finally able to log onto the Public...

Resolved! payment without using my plan

Hi, I have a pre-paid account, although I did not use the pre-authorized payment for the October-September, it seems that it has been deducted from my bank account.

Resolved! Holiday gift 2GB and 500 free Intl long distance min

I haven't received the offer this year yet. How can I request?

Resolved! Unable to make phone calls or receive phone calls

I'm unable to call and texts out. My plan is active, and everything is payed. However, my LTE Is active(working) but I cant send textos call or even receive calls. It says that I've reach out my limit of minutes but I have illimited talking plan.

Just a quick question about Alexa and Optik TV

unrelated to Public Mobile sevice

Resolved! outgoing text is not working.

Hi,My account was suspended due to new credit card expiration date wasn't entered in the payment system. After made the payment and account re-activated again. However now out going text is not working. But Incoming text and incoming/outgoing calls a...

Sim not recognized while activation process

When I attempt to activate my Sim it is indicating that it is invalid

Resolved! Add phone numbers to my accnt

Would like to put 3 PM phone plans on one account. I have 3 phone numbers but get 3 separate bills.

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