Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As the title says hoping to see PM offer the 3GB for $29 and the 10GB for $34 both 4G speeds plans freedom offering these now . Seems plausible as they also offering the 30GB for $40 5G plans same as freedom mobile . This will make many in the commu...
I sailed around Vancouver Island recently and was counting on coverage from Ucluelet on down to Juan de Fuca as shown on the coverage map, however south of Bamfield, close in to shore in Canadian waters, I received a message, welcome to the US, blah,...
If I were to transfer to another provider with the same number, will I be able to get a refund on my plan if I do switch to another provider with the same number?
Hello, I just purchased a plan and I am trying to transfer my number from Rogers over. It says it sent my eversafe ID I need to log in to my phone number but my old plan isn’t active hence why I’m getting a new one so I cannot receive the eversafe ID...
When 3G is completely phased out what will happen to existing 3G plans? Would they be automatically switched to the 4G network and if yes hopefully at the same cost?PS. I’m not concerned about phone compatibility . I’m asking when 3G plans will no ...
Hi, I'm just in the process of switching from Koodo to PM. I thought I had done everything right, but app has reached step 6 of 6 and it says subscription not activated. I put in my IMEI to activate esim in a previous step and that's as far as I got....
I've lost my Public mobile phone and can't login to my original account with the 2 factor authentication. I have a new phone and new Public mobile Sim, just need to swap phones. PLEASE HELP.
i’ve created an account and am still waiting for my number to be ported. landline to mobile. when i sign in to my account i am being sent a code by PM to my email which is fine, but then PM wants to send me a code to my phone number which never comes...
@CS_Agent Hello! I’m having trouble to transfer my number from Shaw to Public cause I didn’t answer the Message allowing them within 90 minutes. I need the transfer request being resend, is it possible?
Hi I’m an customer with public mobile, how do I take advantage of flash sale 30gb data @5G speed for $40?
It keeping telling me my esim isn’t activated but won’t let me activate it
I just signed up with PM and wanted to go with the physical sim card. Am I able to use the eSim option rightnow, so I can start using PM service today? Then switch over from eSim to the physical sim later when it arrives in the mail?
Is there a way I can verify forsure that I am in the PM coverage zone? I know Freedom Mobile makes you type in your postal code to verify weather you have their service or not in your area. Only asking because Freedoms coverage map showed I was in th...
Literally nothing works. Data talk and text. Even the support page doesn't work. I'm getting a 404 error or it says whoops. I even tried it on my computer and laptop and they give the same error message. I've tried all trouble shooting things. Restar...
I created at public mobile account and subscribe to a plan. During the process I was assigned a phone number. After subscribing and got a PM phone number I then decided to transfer my Koodo phone number. I transferred my Koodo number over (I replied ...
Hello. I forgot to enter my friend’s referral code when activating my account. Can I do this after my account is activated? Thank you!
I subscribed to the $50 US-CAN mid cycle in order to travel to the US on July 29th. Payment was made 10:13am. However, my current subscription cycle indicates Jul28-Aug27. @CS_Agent Why is this? Is this an error with an automated formula?
Tried everything resetting the network connection, airplane mode, on and off, the one thing I cannot try is the APS changes as it only displays personal hotspot in the cellular data network tab. Recently came back to Canada and changed my plan to the...
Before I subscribed I did the check and it said it was compatible. After I paid it says it isn't compatible. Now I'm stuck in this log in loop. I'm pretty sure I have gotten 20 login confirmation codes thus far. Super frustrating.
i had shaw mobile and yestauday switch to public mobile. i did not know number transfer authorize text was there and i passed 90 min and now didnt transfer well. today i have problem with phone receiving. also i used e sim and i can not make a s...
To whom may concern,I have been using public mobile for 5 years. Tonight I changed to public mobile points and all my prior monthly rewards disappeared. May I know can I get all these rewards back? It is totally $7/month which is very important to m...
I just entered a subscription a couple hours ago, I may have entered the wrong imei for my phone where i should have used the one labled esim because thats what I want to use, is there anyone that can help me reset my info?
I'm part way through a new activation for my daughter using Eversafe all in one account and seem to be in a loop.Public Mobile recognizes her login and greets her by name but when selecting Continue with Activation, it sends me out to a new login scr...
I need to port a number. Public Mobile need to resend the request within 24 hours. I tried to submit a ticket but keep getting an error 404. Please advise.
Hi there,Please help me to cancel my current plan. I don't need the service anymore.Thank you!Andy
How do you reach a PUBLIC MOBILE customer representative?After clearing my cookies and signing into the Community, i attempted to Submit A Ticket, it gives me Error 404.I then tried sending an email message to @CS_Agent and it keeps saying the addres...
Hello pmWe have a 6S and are upgrading to a 12. I use the same Sim card, correct? And change the phone number to the new phone.
Help please my phone service is saying sos I have an iPhone XR
What are the CS agent hours now adays? I sent a ticket at noon and still no response. PM used to be faster response (I was PM years back for many years, now back).
